Terms of service
Last Updated: September 11, 2026
These Terms of Service ("Terms") govern your use of dinkin.shop (the "Website") and purchases made from Dinkin.
Dinkin is an online fashion store operated by Puning Dingjin Clothing Co., Ltd.
By accessing or using this Website, submitting an order, or purchasing products from Dinkin, you agree to these Terms and the policies referenced in them, including our Shipping Policy, Return and Refund Policy, and Privacy Policy.
Please read these Terms carefully before using the Website or placing an order.
1. Store Use
You must provide accurate, current, and complete information when using our Website or placing an order.
You may not use the Website for any unlawful, fraudulent, deceptive, abusive, or unauthorized purpose.
You may not attempt to interfere with the security, availability, operation, or functionality of the Website.
We may refuse, hold, limit, or cancel an order where reasonably necessary because of:
- Suspected fraud or unauthorized activity
- Payment authorization failure
- Incorrect or incomplete customer information
- Inventory availability
- Pricing or product-information errors
- Delivery-address restrictions
- Violation of these Terms
- Other legitimate operational, security, or legal reasons
If Dinkin cancels a paid order before shipment, the applicable amount paid for the cancelled order will be refunded to the original payment method.
2. Business Information
Dinkin is the customer-facing brand used on dinkin.shop.
The Website and Dinkin online store are operated by:
Puning Dingjin Clothing Co., Ltd.
普宁市鼎锦服饰有限公司
Registered Business Address
No. 39, Biancuo, Erlian Road, Guangnan Village
Liaoyuan Subdistrict, Puning City
Guangdong Province, China
Chinese Registered Address
中国广东省普宁市燎原街道光南村二联路边厝39号
Customer Service Email
Website
dinkin.shop
Puning Dingjin Clothing Co., Ltd. is responsible for operating Dinkin and dinkin.shop.
The company operates in the apparel sector, and its registered business activities include clothing manufacturing, clothing retail, and permitted online sales.
Dinkin currently serves eligible customers within the 48 contiguous United States.
3. Product Information
We make reasonable efforts to provide accurate and current product information.
Product information may include:
- Product descriptions
- Materials
- Available colors
- Available sizes
- Measurements
- Size charts
- Product photographs
- Prices
- Availability
- Care information
Customers should review the applicable product information before placing an order.
Product colors may appear slightly different because of:
- Photography
- Lighting conditions
- Fabric characteristics
- Production batches
- Manufacturing variations
- Individual device or display settings
Garment measurements may also vary slightly because of manufacturing tolerances and manual measurement.
Product photographs are intended to provide a reasonable representation of the products but may not reproduce every detail exactly.
4. Product Availability
Products displayed on the Website are subject to availability.
Adding a product to your shopping cart does not reserve inventory.
In some circumstances, a product may become unavailable after an order has been submitted.
If we cannot fulfill an ordered product, we may:
- Contact you regarding the issue
- Cancel the affected product
- Cancel the affected order
- Offer an appropriate alternative where available and accepted by you
We will not substitute a materially different product without customer approval.
If a paid product or order is cancelled because we cannot fulfill it, the applicable amount paid will be refunded to the original payment method.
5. Pricing and Currency
Unless otherwise stated, prices displayed on dinkin.shop are shown in U.S. dollars (USD).
Product prices may change from time to time.
The price applicable to your purchase is the price displayed and accepted during checkout, subject to correction of genuine technical or pricing errors.
Applicable shipping charges and taxes, where applicable, will be displayed before payment is completed.
Dinkin does not intentionally add undisclosed product or standard shipping charges after an order has been placed.
6. Pricing and Product Errors
We make reasonable efforts to keep product, pricing, inventory, and Website information accurate.
However, occasional technical, pricing, inventory, or descriptive errors may occur.
If we discover a material error before an affected order has been shipped, we may:
- Contact you with corrected information
- Ask whether you would like to proceed
- Offer an appropriate alternative
- Cancel the affected product or order
If a paid product or order is cancelled because of such an error, the applicable amount paid will be refunded to the original payment method.
7. Payment
Payment must be successfully authorized before an order can be processed.
Available payment methods are displayed during checkout.
Payment processing may be provided by Shopify and other authorized payment providers.
By submitting payment information, you represent that you are authorized to use the payment method provided.
An order may be delayed, held, or cancelled if payment:
- Cannot be authorized
- Is declined
- Appears unauthorized or fraudulent
- Requires additional verification
- Is subject to a payment dispute before fulfillment
Payment providers may maintain their own terms, privacy practices, security procedures, and processing requirements.
Dinkin does not normally receive or store complete payment card numbers or card security codes.
8. Order Submission and Acceptance
After placing an order, you may receive an order confirmation email.
An order confirmation means we have received your order. It does not necessarily mean that the order has completed processing or has been shipped.
Orders remain subject to:
- Successful payment authorization
- Inventory availability
- Address verification
- Fraud and security screening
- Shipping restrictions
- Other reasonable fulfillment requirements
Customers are responsible for reviewing their:
- Product selections
- Sizes
- Colors
- Quantities
- Contact information
- Shipping information
before submitting an order.
9. Manufacturing and U.S. Fulfillment
Dinkin products are manufactured in China.
Inventory designated for eligible U.S. customer orders is transported to and stored with authorized logistics partners at warehouses located in the United States before individual customer orders are fulfilled.
Orders placed through dinkin.shop and covered by our current Shipping Policy are fulfilled and dispatched from authorized U.S. logistics partner warehouses.
The specific fulfillment location may vary depending on:
- Product availability
- Inventory location
- Delivery destination
- Logistics routing
- Operational availability
The registered business address of Puning Dingjin Clothing Co., Ltd. is not the shipping origin for U.S. customer orders covered by our current Shipping Policy.
10. Shipping Destinations
Dinkin currently ships to eligible residential and business addresses within the 48 contiguous United States.
We currently do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Other U.S. territories or possessions
- P.O. Boxes
- APO/FPO military addresses
- Addresses outside the United States
Certain remote ZIP codes within the contiguous United States may also be unavailable where our shipping providers do not offer service.
If we determine that we cannot deliver to an address after an order has been placed, we may cancel the affected order and refund the applicable amount paid to the original payment method.
Dinkin currently does not offer international consumer shipping.
11. Order Processing Time
Orders are normally processed within:
1–3 business days
after payment has been successfully authorized.
Our normal processing days are:
Monday through Friday
excluding applicable public holidays.
Our daily order cutoff time is:
2:00 PM Pacific Time
Orders submitted after the cutoff time, on weekends, or on applicable public holidays will normally begin processing on the next available business day.
Processing time is separate from shipping transit time.
12. Shipping Costs
For eligible orders delivered within the 48 contiguous United States:
- Orders below $130.00 USD: $15.00 USD standard shipping
- Orders of $130.00 USD or more: Free standard shipping
The free-shipping threshold is calculated using the eligible merchandise subtotal after applicable discounts or promotional codes and before applicable taxes, unless otherwise stated during checkout.
The applicable shipping charge will be displayed before payment is completed.
For complete information, please review our Shipping Policy.
13. Estimated Delivery Time
After an order has completed processing and has been handed to the applicable shipping provider, standard shipping normally takes approximately:
7–12 business days
The estimated total delivery time, including order processing, is generally:
8–15 business days
Delivery times are estimates and are not guaranteed.
Actual delivery times may be affected by:
- Carrier delays
- Severe weather
- Public holidays
- Regional service interruptions
- High seasonal shipping volumes
- Address-verification issues
- Transportation disruptions
- Other circumstances outside our reasonable control
For complete delivery terms, please review our Shipping Policy.
14. Order Tracking
When tracking information becomes available after shipment, it will normally be sent to the email address associated with the order.
Tracking information may take approximately 24–72 hours to begin showing movement after a shipping label has been created or a package has been handed to the shipping provider.
Temporary gaps in tracking information do not necessarily indicate that a package has stopped moving.
If an order has exceeded its estimated delivery period without a clear tracking update, please contact:
15. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
If you discover an address error, please contact us as soon as possible.
We will make reasonable efforts to assist before the order enters fulfillment.
However, we cannot guarantee that an address can be changed once an order has been processed, packed, transferred for fulfillment, handed to a shipping provider, or shipped.
Dinkin is not responsible for delays, failed deliveries, returned packages, or additional shipping costs resulting from incorrect or incomplete information supplied by the customer, except where otherwise required by applicable law.
16. Returns
Eligible products may be returned within 30 calendar days after delivery, subject to our Return and Refund Policy.
For a standard return, products must generally be:
- Unworn
- Unwashed
- Unused
- In their original condition
- Accompanied by original tags
- Returned with applicable original packaging
Both eligible change-of-mind returns and returns involving damaged, defective, or incorrectly shipped products may be accepted subject to the applicable terms of our Return and Refund Policy.
Certain products may be non-returnable where clearly disclosed before purchase or where restrictions reasonably apply because of hygiene, customization, product condition, or other applicable circumstances.
17. Return Authorization
Customers must contact Dinkin before sending a product return.
Return requests should be sent to:
After an eligible return request has been reviewed, our customer service team will provide:
- Return authorization
- The applicable return address
- Return instructions
- Any applicable return reference information
Returns sent without authorization or to an unauthorized address may be delayed, refused, or may not qualify for processing.
18. U.S. Return Location
Authorized returns for eligible U.S. orders are routed to designated return-processing facilities located in the United States.
Because return routing may vary, the specific return address can depend on:
- The order
- The product
- The return reason
- Logistics routing
- Current return-processing availability
Customers must use the return address provided for their specific authorized return.
The registered business address of Puning Dingjin Clothing Co., Ltd. is not the standard product return address.
Do not send products to the registered business address unless Dinkin specifically identifies that address as the authorized return location for your return in writing.
19. Return Shipping Costs
For eligible customer-requested returns involving:
- Change of mind
- Personal preference
- Incorrect size selection
- Incorrect color selection
- An unwanted product
the customer is responsible for arranging and paying the applicable return shipping cost.
Unless Dinkin specifically provides otherwise in writing, customers are responsible for obtaining the return shipping label and arranging the return shipment.
Customers should use a trackable shipping service and keep proof of shipment.
For damaged, defective, or incorrectly shipped products, contact Dinkin before arranging return shipment so that we can review the issue and provide appropriate instructions.
Dinkin does not charge a restocking fee for eligible returns.
For complete return-shipping terms, please review our Return and Refund Policy.
20. Exchanges
Dinkin currently does not offer direct exchanges.
If you would like a different size, color, style, or product, you may:
- Request a return for the eligible original product.
- Follow the authorized return instructions.
- Place a separate new order for the preferred product.
The new order is a separate purchase.
Product availability and pricing are not guaranteed until the new order has been successfully placed.
21. Refunds
Approved refunds are issued to the original payment method used for the order.
After an authorized returned product has been received and reviewed, Dinkin will normally process an approved refund within 5 business days.
After the refund has been submitted, the customer's bank, card issuer, or payment provider may require additional time to display the funds in the customer's account.
Original shipping charges and customer-paid return shipping costs are generally non-refundable for change-of-mind or personal-preference returns, except where otherwise required by applicable law.
For complete refund information, please review our Return and Refund Policy.
22. Damaged, Defective, or Incorrect Products
If you receive a product that appears damaged, defective, or different from what you ordered, please contact:
as soon as reasonably possible after delivery.
We may request:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the outer packaging where relevant
- Photographs of the shipping label where relevant
Please keep the product and applicable packaging until the issue has been reviewed.
After reviewing the information provided, Dinkin will provide appropriate instructions or a resolution in accordance with our Return and Refund Policy.
23. Order Changes and Cancellations
If you need to request an order change or cancellation, contact us as soon as possible at:
We will make reasonable efforts to assist before the order enters fulfillment.
We cannot guarantee that an order can be changed or cancelled after it has:
- Entered processing
- Been packaged
- Been assigned for fulfillment
- Been transferred to a shipping provider
- Been shipped
An order is not considered cancelled until Dinkin confirms the cancellation.
If an order has already shipped, the customer may request an eligible return after delivery in accordance with our Return and Refund Policy.
24. Promotions and Discount Codes
Dinkin may occasionally offer promotions, discount codes, special pricing, or other offers.
Unless otherwise stated:
- Promotions may be subject to eligibility requirements
- Discount codes may have expiration dates
- Offers may not be combinable
- Certain products may be excluded
- Discounts must be applied before checkout is completed
Specific promotional terms displayed with an offer will apply to that promotion.
We may correct or cancel a promotion where there is an obvious technical, pricing, or configuration error, subject to applicable law.
25. Intellectual Property
Unless otherwise indicated, Website content, including text, product descriptions, logos, graphics, photographs, videos, layouts, and Website designs, is owned by or licensed to Dinkin, Puning Dingjin Clothing Co., Ltd., or the applicable rights holder.
You may use the Website for lawful personal shopping purposes.
Except where permitted by applicable law, you may not reproduce, distribute, modify, republish, commercially exploit, or misuse protected Website content without appropriate authorization.
26. Prohibited Activities
You may not:
- Use the Website for unlawful or fraudulent activity
- Submit false payment or order information
- Use another person's payment information without authorization
- Attempt to interfere with Website security
- Introduce malicious software or code
- Attempt unauthorized access to Website systems
- Misuse Website content in violation of applicable law
- Infringe another party's intellectual property or other rights
- Use the Website to deceive, harm, or unlawfully interfere with another person
- Place orders for fraudulent or unauthorized purposes
We may restrict Website access or cancel affected orders where reasonably necessary to protect customers, our business, payment providers, or other parties.
27. Third-Party Services
Dinkin may use third-party service providers for functions including:
- Ecommerce platform services
- Payment processing
- Fraud prevention
- Website hosting
- Analytics
- Customer support
- Warehousing
- Order fulfillment
- Shipping
- Return processing
- Technical services
These providers may operate independently and maintain their own terms, privacy notices, policies, and service requirements.
Use of a third-party service does not necessarily mean that Dinkin controls that provider.
28. Website Availability
We make reasonable efforts to keep dinkin.shop available and functioning properly.
However, we do not guarantee uninterrupted or error-free access.
The Website may occasionally be unavailable because of:
- Maintenance
- Technical problems
- Hosting interruptions
- Security incidents
- Third-party service failures
- Circumstances outside our reasonable control
We may modify, suspend, or discontinue Website features where reasonably necessary, subject to applicable law.
29. Disclaimer
We make reasonable efforts to maintain accurate Website information and provide products and services consistent with the descriptions and policies published on the Website.
However, Website availability, delivery estimates, product availability, and certain third-party services may be affected by circumstances outside our reasonable control.
Nothing in these Terms excludes any warranty, right, remedy, or protection that cannot legally be excluded under applicable law.
30. Limitation of Liability
To the maximum extent permitted by applicable law, Dinkin and Puning Dingjin Clothing Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the Website or circumstances outside our reasonable control.
Nothing in these Terms is intended to exclude, restrict, or waive any liability or mandatory consumer right that cannot legally be excluded or restricted.
Our responsibilities regarding purchased products, order fulfillment, shipping, returns, refunds, and customer service remain subject to these Terms, our published policies, and applicable law.
31. Consumer Rights
These Terms operate together with applicable consumer-protection laws.
Nothing in these Terms removes or limits any mandatory consumer rights that apply to a transaction and cannot legally be waived.
If a provision of these Terms conflicts with a mandatory legal right applicable to a customer, that mandatory legal right will apply to the extent required by law.
32. Privacy
Personal information is handled in accordance with our Privacy Policy.
Because Puning Dingjin Clothing Co., Ltd. is registered in China and Dinkin uses service providers involved in ecommerce, payment processing, logistics, customer support, fulfillment, shipping, analytics, and other services, personal information may be processed across different jurisdictions where reasonably necessary to provide our services.
For information about how personal information is collected, used, shared, retained, and protected, please review our Privacy Policy.
33. Changes to These Terms
We may update these Terms from time to time to reflect changes in:
- Business practices
- Website functionality
- Products or services
- Shipping or fulfillment arrangements
- Store policies
- Legal or regulatory requirements
The current version will be posted on this page with an updated Last Updated date.
Changes will apply prospectively as permitted by applicable law.
34. Severability
If any provision of these Terms is determined to be invalid or unenforceable under applicable law, that provision will be interpreted or limited to the extent necessary.
The remaining provisions will continue to apply to the extent permitted by law.
35. Governing Law and Mandatory Consumer Protections
These Terms and transactions made through the Website are subject to laws and legal requirements applicable to Puning Dingjin Clothing Co., Ltd., Dinkin, and the relevant transaction.
Nothing in these Terms is intended to deprive a customer of mandatory consumer rights, protections, or remedies available under the laws of the customer's jurisdiction that cannot legally be waived.
Where mandatory consumer-protection laws apply, those laws will take precedence to the extent required.
36. Entire Agreement
These Terms, together with the policies referenced on the Website, including our:
- Shipping Policy
- Return and Refund Policy
- Privacy Policy
form the terms governing use of the Website and purchases made from Dinkin, except where separate terms are expressly provided for a particular product, service, or promotion.
Where a specific matter relates to shipping, returns, refunds, or privacy, the applicable dedicated policy should be read together with these Terms.
37. Contact Us
For questions about these Terms, products, orders, shipping, returns, refunds, or customer service, please contact:
Dinkin
Customer Service Email
Customer Service Hours
Monday–Friday
9:00 AM–5:00 PM Pacific Time
We normally respond to customer service emails within 1–2 business days.
Operating Company
Puning Dingjin Clothing Co., Ltd.
Registered Business Address
No. 39, Biancuo, Erlian Road, Guangnan Village
Liaoyuan Subdistrict, Puning City
Guangdong Province, China
Website:
dinkin.shop
The registered business address shown above is the registered address of the company operating Dinkin. It is not the standard fulfillment warehouse or product return address for U.S. customer orders.
Eligible U.S. customer orders are fulfilled and dispatched from authorized logistics partner warehouses located in the United States.
For product returns, please contact service@dinkin.shop before sending any merchandise. The applicable authorized return address and return instructions will be provided after the return request has been reviewed.