Shipping policy

Last Updated: September 11, 2026

Thank you for shopping with Dinkin.

This Shipping Policy explains where we ship, how orders are processed and fulfilled, applicable shipping costs, estimated delivery times, tracking, and how we handle delivery-related issues.

This Shipping Policy applies to orders placed through dinkin.shop and delivered to eligible addresses within the 48 contiguous United States.

1. Shipping Destinations

Dinkin currently ships to eligible residential and business addresses within the 48 contiguous United States.

At this time, we do not ship to:

• Alaska
• Hawaii
• Puerto Rico
• Other U.S. territories or possessions
• P.O. Boxes
• APO/FPO military addresses
• Addresses outside the United States

A limited number of remote ZIP codes within the contiguous United States may also be unavailable where our available shipping providers do not offer service.

If we determine after an order has been placed that we cannot deliver to the shipping address provided, we will contact the customer as soon as reasonably possible.

If the affected order cannot be shipped, it will be cancelled and the amount paid for the affected order will be refunded to the original payment method.

Dinkin currently does not offer international shipping.

2. Manufacturing and U.S. Fulfillment

Dinkin products are manufactured in China.

Inventory designated for eligible U.S. customer orders is transported to and stored with authorized logistics partners at warehouses located in the United States before individual customer orders are fulfilled.

Orders placed through dinkin.shop and covered by this Shipping Policy are fulfilled and dispatched from authorized U.S. logistics partner warehouses to eligible addresses within the 48 contiguous United States.

The specific fulfillment location may vary depending on:

• Product availability
• Inventory location
• Delivery destination
• Logistics routing
• Operational availability

Customers cannot select a specific fulfillment warehouse unless that option is expressly offered during checkout.

3. Order Processing Time

Orders are normally processed within:

1–3 business days

after payment has been successfully authorized.

Our order-processing business days are:

Monday through Friday

excluding applicable public holidays.

Order Cutoff Time

Our daily order cutoff time is:

2:00 PM Pacific Time

Orders placed before 2:00 PM Pacific Time on an applicable business day will normally begin processing that business day.

Orders placed after 2:00 PM Pacific Time will normally begin processing on the next available business day.

Orders placed on weekends or applicable public holidays will normally begin processing on the next available business day.

Order processing may include:

• Payment verification
• Address verification
• Inventory confirmation
• Product preparation
• Product inspection where applicable
• Packaging
• Carrier handoff

Processing time is separate from shipping transit time.

4. Shipping Costs

All shipping charges on dinkin.shop are displayed in U.S. dollars (USD).

Standard shipping charges are based on the eligible merchandise subtotal after applicable discounts and before taxes or other charges, unless otherwise stated during checkout.

Standard Shipping Rates

The free standard shipping threshold is $130.00 USD.

To qualify for free standard shipping, the eligible merchandise subtotal must remain at or above $130.00 USD after applicable discounts or promotional codes have been applied.

If the eligible merchandise subtotal is below $130.00 USD, a flat standard shipping fee of $15.00 USD applies.

The applicable shipping charge will be displayed during checkout before the customer completes payment.

Dinkin does not add undisclosed standard shipping charges after an order has been placed.

5. Estimated Shipping Transit Time

After an order has completed processing and has been handed to the applicable shipping provider, standard shipping normally takes approximately:

7–12 business days

Shipping transit business days are:

Monday through Friday

excluding applicable public holidays.

Transit time begins after the order has completed processing and has been handed to the applicable logistics or delivery provider.

6. Estimated Total Delivery Time

The estimated total delivery time is generally:

8–15 business days

This consists of:

• Order processing: 1–3 business days
• Shipping transit: 7–12 business days

If an order is placed after the daily cutoff time, on a weekend, or on an applicable public holiday, processing normally begins on the next available business day.

Delivery times are estimates and are not guaranteed.

Actual delivery times may occasionally be affected by circumstances including:

• Severe weather
• Public holidays
• Carrier delays
• High seasonal shipping volumes
• Regional service interruptions
• Address verification issues
• Transportation disruptions
• Natural disasters
• Other circumstances outside our reasonable control

Any estimated delivery date displayed during checkout, in an order confirmation, or through tracking information should be treated as an estimate.

7. Customs, Duties, and Import Charges

Orders covered by this Shipping Policy are fulfilled from authorized logistics partner warehouses located within the United States and delivered to eligible addresses within the contiguous United States.

Customers receiving these domestic U.S. shipments are not required by Dinkin to pay additional import duties, customs-clearance charges, or customs brokerage fees upon delivery.

The shipping amount displayed during checkout represents the applicable shipping charge collected by Dinkin for the order.

We will not request undisclosed customs or import charges from customers after an eligible U.S. order has been placed.

8. Shipping Providers

Dinkin and our authorized logistics partners may select shipping providers based on factors including:

• Delivery destination
• Package size and weight
• Service availability
• Fulfillment warehouse location
• Delivery routing
• Estimated delivery time

The shipping provider used for one order may differ from the provider used for another order.

Unless a specific shipping provider or service is expressly offered during checkout, Dinkin cannot guarantee that a particular carrier will be used.

9. Order Tracking

After an order has been shipped, available tracking information will normally be sent to the email address associated with the order.

Tracking information may take approximately 24–72 hours to begin showing movement after a shipping label has been created or after the package has been transferred to the applicable shipping provider.

Temporary gaps between tracking updates do not necessarily mean that a package has stopped moving.

Please allow reasonable time for the carrier's tracking system to update.

If tracking has not updated for an extended period or the order has exceeded its estimated delivery period, please contact us at:

service@dinkin.shop

Please include your order number when contacting us.

10. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before completing checkout, please confirm:

• Recipient's full name
• Street address
• Apartment, suite, or unit number, where applicable
• City
• State
• ZIP code
• Email address
• Telephone number where requested for delivery purposes

If you discover an error in your shipping address, contact us as soon as possible at:

service@dinkin.shop

We will make reasonable efforts to assist before the order enters fulfillment.

However, we cannot guarantee that an address can be changed once an order has been processed, packed, transferred for fulfillment, or handed to the shipping provider.

Dinkin is not responsible for delivery delays, failed deliveries, returned packages, or additional costs resulting from incorrect or incomplete shipping information supplied by the customer, except where otherwise required by applicable law.

11. Unsupported Shipping Addresses

Dinkin is currently unable to ship to:

• P.O. Boxes
• APO addresses
• FPO addresses
• Alaska
• Hawaii
• Puerto Rico
• Other U.S. territories or possessions
• International destinations

Certain extremely remote ZIP codes within the contiguous United States may also be outside the service area of our available shipping providers.

If an unsupported address is accepted during checkout but we later determine that delivery cannot be completed, we will contact the customer and cancel the affected order.

The amount paid for the affected order will then be refunded to the original payment method.

12. Multiple Packages

An order may occasionally be fulfilled in more than one package.

This may occur because products are stored at different authorized U.S. logistics partner facilities or because of operational or packaging requirements.

When an order is divided into multiple packages:

• Packages may ship separately
• Packages may arrive on different dates
• Individual packages may have different tracking numbers
• No additional shipping fee will be charged solely because an order is divided into multiple shipments

The applicable shipping charge is determined by the order subtotal and shipping terms shown during checkout, not by the number of packages used for fulfillment.

13. Delivery Attempts

The final delivery provider may:

• Deliver the package to the shipping address provided
• Leave the package in an appropriate secure location
• Deliver it to a reception desk, mailroom, or parcel area
• Make additional delivery attempts
• Hold the package for customer pickup

Delivery procedures vary depending on the shipping provider and destination.

Some deliveries may require a signature.

If delivery cannot be completed because of:

• An incorrect address
• An incomplete address
• A missing apartment or unit number
• An inaccessible delivery location
• Repeated unsuccessful delivery attempts
• Customer refusal of delivery

the package may be held by the shipping provider or returned to the applicable logistics facility.

Additional shipping costs may apply if a customer requests reshipment after an unsuccessful delivery caused by incorrect or incomplete customer-provided information.

14. Package Marked Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please:

1. Check your mailbox, porch, entrance, garage, parcel locker, and other possible secure delivery locations.
2. Ask household members, neighbors, reception staff, or building management.
3. Allow up to 24 hours where appropriate, as carrier systems may occasionally update delivery status shortly before final delivery.
4. Contact the final delivery provider using your tracking number.
5. Contact Dinkin if the package still cannot be located.

Please contact:

service@dinkin.shop

and include your order number and tracking information.

We will review the available delivery information and may assist with a shipping-provider investigation where appropriate.

A carrier investigation does not automatically guarantee a refund or replacement.

Each case will be reviewed using available information such as:

• Tracking information
• Delivery confirmation
• Shipping address
• Carrier information
• Available delivery evidence
• Other relevant circumstances

15. Lost or Significantly Delayed Packages

Please contact us if your order has not arrived after the estimated delivery period and the tracking information does not provide a clear explanation.

We may request:

• Your order number
• Shipping address
• Tracking information
• Other information reasonably necessary to investigate the shipment

Depending on the circumstances and investigation results, we may:

• Open an investigation with the shipping provider
• Request additional delivery information
• Arrange a replacement where appropriate
• Issue a refund where appropriate
• Provide another reasonable resolution

Carrier investigations may require additional processing time.

We will make reasonable efforts to assist until an appropriate resolution is determined.

16. Damaged Packages, Defective Products, or Incorrect Items

If a package or product arrives damaged, defective, or different from the product ordered, please contact us as soon as reasonably possible.

For shipping- or fulfillment-related issues, contacting us within 7 calendar days after delivery whenever possible helps us investigate the issue promptly.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the outer packaging where relevant
• Photographs of the shipping label where relevant

Please keep the product and original packaging until the issue has been reviewed.

Verified damaged, defective, or incorrectly shipped products will be handled in accordance with our Return and Refund Policy.

The suggested 7-day reporting period helps us investigate shipping and fulfillment issues promptly and does not reduce any rights available under applicable law or any applicable return period stated in our Return and Refund Policy.

17. Order Changes and Cancellations

If you need to request an order change or cancellation, please contact us as soon as possible at:

service@dinkin.shop

We will make reasonable efforts to assist before the order enters fulfillment.

However, we cannot guarantee a change or cancellation after an order has:

• Entered processing
• Been packaged
• Been assigned for fulfillment
• Been handed to the shipping provider
• Been shipped

An order is not considered cancelled until Dinkin confirms the cancellation.

If an order has already shipped, please wait for delivery and request an eligible return in accordance with our Return and Refund Policy.

18. Shipping Charges and Refunds

Original shipping charges are generally non-refundable after an order has been dispatched, except where:

• The order is successfully cancelled before shipment
• Dinkin ships an incorrect product
• A product is verified as damaged or defective
• Dinkin confirms a fulfillment error
• The shipment cannot be completed by us
• A refund of shipping charges is otherwise required by applicable law

If an order originally qualified for free standard shipping and the customer later returns part of the order, Dinkin will not retroactively charge the original $15.00 standard shipping fee solely because the merchandise retained after the return falls below the $130.00 free-shipping threshold.

Return shipping costs and refund eligibility are governed separately by our Return and Refund Policy.

19. Refused and Undeliverable Packages

A package may be returned to the applicable logistics facility when delivery fails because of circumstances including:

• Incorrect or incomplete address information
• Customer refusal of delivery
• Repeated failed delivery attempts
• Failure to collect a package held by the shipping provider
• An inaccessible delivery location
• Incorrect customer-provided contact information

A refused or undeliverable package is not automatically treated as an approved product return.

If a package is returned to an authorized logistics facility, we will review the circumstances and contact the customer where reasonably possible.

Where permitted by applicable law, reasonable shipping, return-to-sender, or reshipping costs resulting from incorrect customer-provided information or refusal of delivery may apply.

Please contact service@dinkin.shop before requesting reshipment or a refund for an undeliverable order.

20. Contact Us

For questions about shipping, tracking, delivery, or an order, please contact:

Dinkin

Customer Service Email:
service@dinkin.shop

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM Pacific Time

We normally respond to email inquiries within 1–2 business days.

Operating Company

Puning Dingjin Clothing Co., Ltd.

Registered Business Address

No. 39, Biancuo, Erlian Road, Guangnan Village
Liaoyuan Subdistrict, Puning City
Guangdong Province, China

Dinkin is an online fashion store operated by Puning Dingjin Clothing Co., Ltd.

The registered business address shown above is the company’s registered business address. It is not the standard fulfillment warehouse or product return address for U.S. customer orders.

Eligible U.S. customer orders are fulfilled and dispatched from authorized logistics partner warehouses located in the United States.

For return requests, please contact service@dinkin.shop before sending any product. The applicable authorized return address and instructions will be provided after the return request has been reviewed.