Contact Us
We’re Here to Help
Thank you for visiting Dinkin.
Our customer service team is available to assist with product information, sizing, orders, shipping, tracking, returns, refunds, and other questions related to your purchase.
For faster assistance with an existing order, please include your order number when contacting us.
Customer Service
Email: service@dinkin.shop
Phone: +1 279-205-1473
Customer Service Hours
Monday–Friday
9:00 AM–5:00 PM Pacific Time
Excluding U.S. public holidays
We normally respond to email inquiries within 1–2 business days.
What to Include in Your Message
For order-related questions, please provide:
Your full name
Your order number
The email address used for the order
A clear description of your question or issue
Photos of the product, packaging, or shipping label when reporting damage, defects, missing items, or an incorrect item
Please do not include complete payment card numbers, card security codes, account passwords, or other unnecessary sensitive financial information in your message.
Order and Shipping Assistance
Dinkin currently serves eligible customers within the 48 contiguous United States.
Orders placed through dinkin.shop are fulfilled and dispatched from warehouses located in the United States and operated by our authorized U.S. logistics partners.
Our customer service team can assist with questions about:
Order status
Shipping and tracking
Delivery issues
Address questions
Damaged or incorrect products
Returns and refunds
For complete delivery terms, please review our Shipping Policy.
Returns and Refunds
Please contact us before mailing any return.
All authorized returns for orders delivered within the United States are routed to authorized return-processing facilities located in the United States.
Dinkin works with multiple U.S. logistics and return-processing partners. Because warehouse routing and operational availability may change, the specific U.S. return address is assigned after your return request has been reviewed and authorized.
After your return request is approved, our customer service team will provide:
Written return authorization
The authorized U.S. return address for your return
Packaging instructions
Any required return reference information
Information about return shipping responsibility
Always use the return address provided for your specific authorized return.
Do not send a return to a previously used address or to any address shown elsewhere on our website unless our customer service team has specifically confirmed that address for your current return in writing.
Returns sent without prior authorization may be delayed, refused, or may not qualify for a refund.
For complete terms, please review our Return and Refund Policy.
U.S. Customer Service and Mailing Address
Dinkin
490 Post St, Ste 500
San Francisco, CA 94102
United States
This address is used for customer service and business correspondence.
It is not Dinkin’s registered business address, general fulfillment warehouse, shipping origin, or general product return address.
Customer orders are not generally fulfilled from this address.
Do not send product returns to this address unless our customer service team has specifically identified it as the authorized return address for your return in writing.
Registered Business Address and Production Location
Puning Dingjin Clothing Co., Ltd.
No. 39, Erlian Road, Guangnan Village
Liaoyuan Subdistrict, Puning
Guangdong, China
Dinkin is operated by Puning Dingjin Clothing Co., Ltd.
Our products are manufactured in Puning, Guangdong, China.
Inventory designated for U.S. customer orders is stored with authorized U.S. logistics partners before customer orders are fulfilled.
Orders placed through dinkin.shop are fulfilled and dispatched from authorized U.S. logistics partner warehouses to eligible addresses within the 48 contiguous United States.
The registered business and production address in China is not the shipping origin for U.S. customer orders and is not the standard return destination for U.S. customers.
Contact Form
When using our contact form, please provide accurate contact information so we can respond to your request.
Recommended fields:
Name
Email
Phone (optional)
Order Number (optional)
Message
For order-related questions, including your order number will help us assist you more quickly.