Privacy policy

Last Updated: August 8, 2026

Dinkin respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Dinkin, operated by Puning Dingjin Clothing Co., Ltd., collects, uses, discloses, stores, and otherwise processes personal information when you:

• Visit dinkin.shop
• Browse or purchase our products
• Create or use a customer account
• Contact our customer service team
• Request a return or refund
• Subscribe to marketing communications
• Otherwise interact with our website or services

By using our website, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service, Shipping Policy, and Return and Refund Policy.

1. Who We Are

Dinkin is an online fashion store operated by:

Puning Dingjin Clothing Co., Ltd.

Contact Information

Email: service@dinkin.shop
Phone: +1 279-205-1473

U.S. Customer Service and Mailing Address

Dinkin
490 Post St, Ste 500
San Francisco, CA 94102
United States

This address is used for customer service and business correspondence.

It is not Dinkin's registered business address, general fulfillment warehouse, shipping origin, or general product return warehouse.

Registered Business Address

Puning Dingjin Clothing Co., Ltd.
No. 39, Erlian Road, Guangnan Village
Liaoyuan Subdistrict, Puning
Guangdong, China

Puning Dingjin Clothing Co., Ltd. is the company responsible for operating Dinkin and dinkin.shop.

Orders for eligible U.S. customers are fulfilled and dispatched from warehouses located in the United States and operated by our authorized U.S. logistics partners.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide Directly

When you place an order, create an account, contact us, subscribe to marketing communications, submit a return request, or otherwise communicate with us, we may collect information including:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Account information
• Login credentials
• Order number
• Product selections
• Sizes, colors, and other purchase information
• Order history
• Customer-service communications
• Return and refund information
• Cancellation information
• Shipping and delivery information
• Photographs or videos submitted in connection with damaged, defective, incorrect, or returned products
• Information you voluntarily provide through forms, email, or other communications

Please do not provide personal information that is not reasonably necessary for us to assist you.

Payment Information

Payments are processed through third-party payment providers.

Depending on the payment method selected, payment providers may collect or process information including:

• Cardholder name
• Billing address
• Payment card information
• Transaction information
• Payment authorization information
• Fraud-prevention information
• Payment-account identifiers

Dinkin does not normally receive or store complete payment card numbers or card security codes on its own systems.

Payment providers process payment information according to their own privacy, security, and legal obligations.

Information Collected Automatically

When you visit or interact with our website, we and our authorized service providers may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from IP address
• Referring website or source
• Pages viewed
• Products viewed
• Search activity
• Shopping-cart activity
• Checkout activity
• Website interactions
• Date and time of access
• Session information
• Cookie identifiers
• Advertising identifiers
• Website performance information
• Device and browser identifiers
• Information used for fraud prevention or website security

Some of this information may be collected through cookies, pixels, tags, local storage, software development kits, or similar technologies.

3. Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you
• Your interactions with our website
• Shopify and related website technology providers
• Payment processors
• U.S. fulfillment and logistics partners
• Shipping and delivery providers
• Customer-service providers
• Fraud-prevention and security providers
• Analytics providers
• Advertising and marketing providers
• Social-media or referral platforms
• Other service providers used to operate our business

We may also receive information from third parties when reasonably necessary to process a transaction, investigate fraud, resolve a delivery issue, or provide customer support.

4. How We Use Personal Information

We may use personal information for purposes including:

Orders and Transactions

• Processing orders
• Confirming payments
• Verifying customer information
• Managing order status
• Maintaining transaction records

U.S. Order Fulfillment and Delivery

• Sending order information to authorized U.S. logistics partners
• Locating inventory
• Preparing orders
• Packaging orders
• Shipping products
• Providing tracking information
• Completing delivery
• Investigating delayed, lost, or failed deliveries

Returns and Refunds

• Reviewing return requests
• Providing return authorization
• Assigning the applicable authorized U.S. return location
• Processing returned products
• Issuing refunds
• Handling damaged, defective, or incorrect product claims

Customer Service

• Responding to questions
• Providing order assistance
• Resolving complaints
• Reviewing photographs or other evidence submitted by customers
• Maintaining customer-service records

Website Operations

• Operating our online store
• Maintaining shopping-cart and checkout functionality
• Managing customer accounts
• Monitoring website performance
• Diagnosing technical problems
• Improving website usability

Security and Fraud Prevention

• Verifying transactions
• Detecting suspicious activity
• Preventing fraud
• Protecting customer accounts
• Protecting our website
• Enforcing our policies
• Investigating security incidents

Analytics and Improvement

• Understanding how visitors use our website
• Measuring website performance
• Improving products and services
• Improving customer experience
• Understanding purchasing and browsing activity

Marketing and Advertising

Where permitted by applicable law and subject to available privacy choices, we may use information to:

• Send promotional communications
• Measure advertising performance
• Understand marketing effectiveness
• Personalize certain content or advertising
• Build audiences for advertising campaigns

Legal and Business Purposes

We may use information to:

• Maintain accounting and transaction records
• Meet tax obligations
• Comply with applicable laws
• Respond to valid legal requests
• Establish, exercise, or defend legal claims
• Protect our rights, customers, and business

We seek to collect and use only the information reasonably necessary for the relevant purposes.

5. U.S. Fulfillment and Logistics Information

Eligible orders placed through dinkin.shop are fulfilled and dispatched from warehouses located in the United States and operated by our authorized logistics partners.

To fulfill an order, we may provide logistics and delivery partners with information reasonably necessary to complete shipment, including:

• Recipient name
• Shipping address
• Telephone number
• Email address where reasonably necessary
• Order number
• Product and package information
• Delivery instructions
• Tracking information

The particular logistics provider or fulfillment facility used for an order may vary according to inventory availability, customer destination, routing, and operational requirements.

The use of U.S. warehouses for customer fulfillment does not mean that all personal information is processed exclusively within the United States.

6. International Data Processing

Dinkin is operated by Puning Dingjin Clothing Co., Ltd., a company registered in China, while our website serves customers in the United States and uses service providers that may operate in multiple jurisdictions.

As a result, personal information may be transferred to, accessed from, stored in, or otherwise processed in countries or regions outside your state or country of residence, including the United States and China.

For example, personal information may be processed for:

• Store administration
• Order management
• Customer support
• Payment administration
• Fraud prevention
• U.S. fulfillment and delivery coordination
• Returns and refunds
• Website hosting and technical services
• Analytics
• Accounting
• Legal compliance

Privacy and data-protection laws may differ between jurisdictions.

Where required by applicable law, we take reasonable steps intended to ensure that personal information transferred or processed across jurisdictions is handled appropriately.

7. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our website, provide our services, fulfill customer orders, or meet legal requirements.

Shopify and Website Technology Providers

Our online store uses Shopify and related technologies.

Shopify and other website technology providers may process information necessary to provide functions such as:

• Storefront operation
• Customer accounts
• Shopping carts
• Checkout
• Order management
• Website security
• Analytics
• Applications and integrations
• Customer privacy functionality

Payment Providers

Payment providers may process information necessary to:

• Authorize payments
• Complete transactions
• Process refunds
• Detect fraud
• Manage payment disputes

U.S. Fulfillment and Logistics Partners

We may disclose information to authorized U.S. warehousing, fulfillment, return-processing, and logistics partners for purposes including:

• Order preparation
• Inventory fulfillment
• Shipment
• Delivery
• Tracking
• Returns
• Delivery investigations

Shipping and Delivery Providers

Delivery providers may receive information such as:

• Name
• Delivery address
• Telephone number
• Order or package identifiers
• Delivery instructions

Customer-Service Providers

Authorized service providers may process information necessary to:

• Respond to customer questions
• Investigate order issues
• Assist with delivery concerns
• Manage returns
• Process refunds
• Investigate product problems

Fraud-Prevention and Security Providers

We may provide or receive information needed to:

• Verify transactions
• Detect suspicious activity
• Prevent unauthorized payments
• Protect accounts and systems

Analytics and Advertising Providers

Subject to applicable law and available privacy choices, analytics and advertising providers may receive or process information such as:

• IP address
• Device information
• Cookie identifiers
• Website activity
• Product views
• Shopping activity
• Advertising interactions

Professional Advisers

Where reasonably necessary, we may disclose information to:

• Accountants
• Auditors
• Lawyers
• Insurers
• Financial institutions
• Tax advisers
• Other professional advisers

Legal and Safety Disclosures

We may disclose personal information where reasonably necessary to:

• Comply with applicable law
• Respond to valid court orders or government requests
• Prevent or investigate fraud
• Protect customers or other individuals
• Protect our rights, property, or business
• Investigate violations of our policies
• Respond to security or safety incidents

Business Transactions

If Puning Dingjin Clothing Co., Ltd. or Dinkin is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction where permitted by applicable law.

8. Selling and Sharing of Personal Information

Dinkin does not sell personal information for monetary payment.

However, privacy laws in some U.S. jurisdictions may define certain disclosures for advertising or analytics purposes as a "sale," "sharing," or "targeted advertising" even where no money is exchanged.

Depending on the advertising services, analytics tools, Shopify features, pixels, cookies, and applications actually enabled on our website, certain website activity or identifiers may fall within those definitions.

Where applicable, you may have the right to opt out of such processing.

Available methods may include:

• Website privacy controls
• Cookie preference controls
• A data-sharing opt-out page
• A "Do Not Sell or Share My Personal Information" option where available
• Contacting us at service@dinkin.shop

We will honor applicable privacy choices as required by law.

9. Cookies and Similar Technologies

We and our service providers may use:

• Cookies
• Pixels
• Tags
• Local storage
• Similar browser or device technologies

These technologies may be used to:

• Operate the website
• Keep products in your cart
• Maintain login sessions
• Remember preferences
• Support checkout
• Detect fraud
• Improve security
• Measure website performance
• Analyze website traffic
• Understand customer interactions
• Support advertising
• Measure marketing performance
• Remember privacy choices

Some technologies are necessary for the Website to function properly.

Others may be used for analytics, personalization, or advertising subject to applicable law and available consent or opt-out choices.

You may be able to control cookies through:

• Our website privacy settings
• Our cookie banner, where displayed
• Your browser settings
• Applicable advertising or privacy controls

Blocking or deleting cookies may affect certain Website functions, including:

• Customer accounts
• Shopping carts
• Checkout
• Saved preferences
• Payment functionality

10. Shopify Customer Privacy Controls

Our Website may use privacy tools provided by Shopify or other authorized providers.

Depending on your location and our current configuration, these controls may allow you to:

• Review Cookie preferences
• Accept or reject certain non-essential data uses
• Change previously selected privacy preferences
• Opt out of certain data sharing or targeted advertising activities

The availability and appearance of these controls may vary according to jurisdiction and Website configuration.

Website privacy settings work together with this Privacy Policy. The written policy itself does not automatically disable cookies, pixels, analytics tools, or advertising technologies.

11. Global Privacy Control

Where required by applicable law and supported by our Website configuration, we may recognize applicable browser-based opt-out preference signals, including Global Privacy Control (GPC).

An eligible opt-out preference signal may be treated as a request to opt out of certain selling or sharing of personal information or targeted advertising where required by applicable law.

Other browser privacy settings may not necessarily be interpreted in the same manner.

12. Marketing Communications

Where permitted by applicable law, we may send marketing communications concerning:

• Products
• New collections
• Promotions
• Offers
• Store updates
• Other Dinkin marketing information

You may unsubscribe from promotional email communications at any time by:

• Using the unsubscribe option contained in the email
• Contacting service@dinkin.shop

After opting out of marketing communications, you may still receive transactional or service-related communications concerning:

• Orders
• Payments
• Shipping
• Tracking
• Returns
• Refunds
• Account security
• Customer-service requests
• Important service or policy notices

We do not intend to send promotional text messages unless any consent required by applicable law has been obtained.

13. Behavioral and Targeted Advertising

Subject to applicable law and available privacy choices, Dinkin and advertising or analytics partners may use website activity and similar information to measure, personalize, or provide advertising.

Information used for these purposes may include:

• Products viewed
• Website pages visited
• Shopping interactions
• Device information
• IP address
• Cookie or advertising identifiers

Where applicable, you may be able to limit this activity through:

• Website privacy controls
• Cookie preferences
• Data-sharing opt-out controls
• Global Privacy Control signals
• Browser privacy settings
• Other legally required opt-out methods

Opting out of targeted advertising does not necessarily mean that you will stop seeing advertisements. Advertisements may instead be less personalized.

14. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected or as otherwise permitted or required by applicable law.

Retention periods may depend on factors including:

• Customer relationship
• Order history
• Payment and transaction requirements
• Shipping and delivery records
• Returns and refunds
• Customer-service communications
• Tax and accounting obligations
• Fraud prevention
• Payment disputes or chargebacks
• Legal obligations
• Security requirements
• Legal claims

For example, order and transaction records may need to be retained after a purchase has been completed for accounting, tax, payment, fraud-prevention, consumer-protection, or dispute purposes.

When information is no longer reasonably necessary, we may delete, anonymize, aggregate, or securely dispose of it where appropriate.

15. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Unauthorized disclosure
• Destruction

Measures may include, where appropriate:

• Secure website connections
• Access controls
• Authentication
• Restricted employee access
• Payment-provider security
• Fraud monitoring
• Security updates
• Service-provider controls
• Data-access limitations

No Internet transmission, electronic storage system, or Website can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should contact us promptly if they suspect unauthorized account activity.

16. Your Privacy Rights

Depending on where you live and the privacy laws applicable to Dinkin's processing of your information, you may have certain privacy rights.

These may include the right to:

• Request information about whether we process your personal information
• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Request a portable copy of certain information
• Opt out of certain targeted advertising
• Opt out of certain selling or sharing of personal information
• Limit certain uses of sensitive personal information where applicable
• Withdraw consent where processing is based on consent
• Appeal certain privacy-request decisions where applicable
• Exercise applicable privacy rights without unlawful discrimination

These rights are not absolute.

We may be permitted or required to retain certain information for reasons including:

• Completing transactions
• Processing returns or refunds
• Maintaining order records
• Preventing fraud
• Resolving disputes
• Meeting tax or accounting obligations
• Establishing or defending legal claims
• Complying with applicable law

17. How to Submit a Privacy Request

To exercise an applicable privacy right, contact:

Email: service@dinkin.shop

Suggested subject line:

Privacy Request

Please provide enough information for us to understand and reasonably verify your request, such as:

• Your full name
• Email address associated with your account or order
• State of residence
• Type of request
• Relevant order number, if applicable

Please do not send copies of government identification unless we specifically request information necessary for verification.

We may need to verify your identity before processing certain requests.

The verification information requested will depend on the nature and sensitivity of the request.

Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may request information reasonably necessary to verify the agent's authority and the identity of the individual concerned.

18. California Privacy Rights

If California privacy law applies to our processing of your personal information, California residents may have rights concerning their personal information.

Depending on applicable law, these may include rights to:

• Know categories of personal information collected
• Know sources of personal information
• Know business or commercial purposes for collecting, using, selling, or sharing information
• Know categories of third parties to whom information is disclosed
• Access certain personal information
• Request deletion of eligible personal information
• Request correction of inaccurate personal information
• Opt out of certain selling or sharing of personal information
• Limit certain uses and disclosures of sensitive personal information where applicable
• Receive non-discriminatory treatment for exercising applicable privacy rights

To submit an applicable California privacy request:

Email: service@dinkin.shop

Suggested subject line:

California Privacy Request

Please include information reasonably necessary to identify your request and verify your identity.

We may deny or limit a request where permitted by applicable law and will provide an applicable explanation where required.

19. Do Not Sell or Share My Personal Information

Where applicable law provides an opt-out right, you may request that we stop certain processing treated as the sale or sharing of personal information or targeted advertising.

Depending on Website configuration, you may submit a request using:

• Website privacy controls
• Cookie preference controls
• Our data-sharing opt-out page, where available
• A "Do Not Sell or Share My Personal Information" option, where displayed
• Global Privacy Control where legally applicable and technically supported
• Email to service@dinkin.shop

The availability of a privacy-policy statement does not itself deactivate advertising, analytics, cookies, or other Website technologies.

Our technical privacy settings must also be configured to apply applicable user choices.

20. Sensitive Personal Information

Dinkin does not intentionally request highly sensitive personal information unless reasonably necessary for a legitimate transaction, security, fraud-prevention, customer-service, or legal purpose.

Depending on applicable law, sensitive personal information may include certain categories of information such as:

• Account credentials
• Precise geolocation
• Government identifiers
• Financial-account information
• Certain payment information

Complete payment-card information is generally handled by our payment providers rather than stored directly by Dinkin.

Please do not send unnecessary sensitive information through ordinary email, contact forms, or customer-service communications.

21. Children's Privacy

Our Website is intended for a general consumer audience and is not directed to children under 13 years of age.

We do not knowingly seek to collect personal information directly from children under 13.

If you believe that a child under 13 has provided personal information through our Website without appropriate authorization, please contact:

service@dinkin.shop

We will review the matter and take appropriate action where reasonably required.

22. Third-Party Websites and Services

Our Website may contain links to or integrations with independent third-party services, including:

• Payment providers
• Social-media platforms
• Delivery services
• Advertising services
• Other external websites

We do not control the privacy or security practices of independent third parties.

Personal information submitted directly to a third party may be governed by that party's privacy notice or terms.

We encourage customers to review relevant third-party privacy information when interacting with external services.

23. Automated Fraud and Security Tools

We or our payment, fraud-prevention, Website-security, and technology providers may use automated tools to identify potentially suspicious transactions or security risks.

These tools may consider information such as:

• Transaction activity
• Device information
• IP address
• Billing information
• Shipping information
• Order patterns
• Account activity
• Payment-provider risk indicators

An order may be delayed, reviewed, declined, or cancelled where reasonably necessary to protect customers, payment providers, or our business.

If you believe an order has been incorrectly affected by a fraud or security review, please contact our customer service team.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices
• Website features
• Service providers
• Fulfillment arrangements
• Payment services
• Privacy technologies
• Advertising or analytics tools
• Legal or regulatory requirements
• Data-handling practices

When this Privacy Policy is updated, the revised version will be posted on this page with a new Last Updated date.

Where required by applicable law, material changes may also be communicated through other appropriate means.

25. Contact Us

For privacy questions, requests, or concerns, please contact:

Dinkin
Operated by Puning Dingjin Clothing Co., Ltd.

Email: service@dinkin.shop
Phone: +1 279-205-1473

U.S. Customer Service and Mailing Address

Dinkin
490 Post St, Ste 500
San Francisco, CA 94102
United States

This address is used for customer service and business correspondence.

It is not Dinkin's registered business address, general fulfillment warehouse, shipping origin, or general product return warehouse.

Registered Business Address

Puning Dingjin Clothing Co., Ltd.
No. 39, Erlian Road, Guangnan Village
Liaoyuan Subdistrict, Puning
Guangdong, China

Puning Dingjin Clothing Co., Ltd. operates Dinkin and dinkin.shop.

Eligible U.S. orders are fulfilled from authorized U.S. logistics partner warehouses.

For privacy inquiries or requests, please contact:

service@dinkin.shop