Terms of service

Last Updated: August 8, 2026

These Terms of Service ("Terms") govern your use of dinkin.shop (the "Website") and any purchases made from Dinkin.

Dinkin is operated by Puning Dingjin Clothing Co., Ltd.

By accessing or using this Website, creating an order, or purchasing products from Dinkin, you agree to these Terms and to the policies referenced in them, including our Shipping Policy, Return and Refund Policy, and Privacy Policy.

Please read these Terms carefully before placing an order.

1. Store Use

You must provide accurate, current, and complete information when using our Website or placing an order.

You may not use the Website for any unlawful, fraudulent, deceptive, or unauthorized purpose.

You may not attempt to interfere with the security, operation, availability, or functionality of the Website.

We reserve the right to refuse, limit, hold, or cancel an order when reasonably necessary because of:

• Suspected fraud or unauthorized activity
• Payment authorization failure
• Incorrect or incomplete customer information
• Inventory availability
• Pricing or product-information errors
• Delivery-address limitations
• Violation of these Terms
• Other legitimate operational or legal reasons

If we cancel a paid order before shipment, the applicable amount paid for the cancelled order will be refunded to the original payment method.

2. Business Information

Dinkin is the customer-facing brand used on dinkin.shop.

The Website and Dinkin store are operated by:

Puning Dingjin Clothing Co., Ltd.

Our registered business address is located in Puning, Guangdong, China.

Dinkin serves eligible customers in the United States and works with authorized logistics and service providers, including logistics partners that store and fulfill inventory from warehouses located within the United States.

Our U.S. customer service and mailing address is provided for customer communication and business correspondence and should not be interpreted as our registered business address, general fulfillment warehouse, or general return warehouse.

3. Product Information

We make reasonable efforts to ensure that product information displayed on the Website is accurate and up to date.

Product information may include:

• Product descriptions
• Materials
• Measurements
• Sizes
• Colors
• Prices
• Photographs
• Availability
• Care information

Actual product colors may vary slightly because of photography, lighting conditions, fabric batches, manufacturing variations, or differences between device displays.

Garment measurements may also vary slightly because of manufacturing tolerances and manual measurement.

Customers should review the applicable product description and size information before placing an order.

Product images are intended to provide a reasonable representation of the product but may not reproduce every detail exactly.

4. Product Availability

Products displayed on the Website are subject to availability.

Adding a product to a shopping cart does not reserve inventory.

In rare situations, a product may become unavailable after an order has been submitted.

If we are unable to fulfill an ordered product, we may:

• Contact you regarding an available alternative, where appropriate
• Cancel the affected product
• Cancel the affected order

If a paid product or order is cancelled because we cannot fulfill it, the applicable amount paid will be refunded to the original payment method.

5. Pricing

Unless otherwise indicated, prices displayed on dinkin.shop are stated in U.S. dollars (USD).

Product prices may change from time to time.

The price applicable to your purchase is the price displayed and accepted during checkout, subject to correction of genuine pricing or technical errors.

Applicable shipping charges and taxes, if any, will be displayed during checkout before payment is completed.

We do not intentionally add undisclosed product or shipping charges after an order has been placed.

6. Pricing and Product Errors

Although we make reasonable efforts to maintain accurate information, occasional pricing, product-description, inventory, or technical errors may occur.

If we discover a material error before an affected order has been shipped, we may contact you to:

• Confirm the corrected information
• Offer an appropriate alternative
• Cancel the affected item or order

We will not knowingly fulfill an order using materially incorrect information merely because of an obvious Website or technical error.

If a paid item is cancelled because of such an error, the applicable amount paid for that item will be refunded to the original payment method.

7. Payment

Payment must be successfully authorized before an order can be processed.

Available payment methods will be displayed during checkout.

Payment services may be provided by independent payment processors.

By submitting payment information, you represent that you are authorized to use the payment method provided.

We may delay or cancel an order when payment:

• Cannot be authorized
• Is declined
• Appears unauthorized or fraudulent
• Is subject to verification
• Is disputed before fulfillment

Payment providers may maintain their own terms, privacy practices, fraud-prevention procedures, and processing requirements.

8. Order Submission and Acceptance

After you place an order, you may receive an order confirmation email.

An order confirmation means that we have received your order. It does not necessarily mean that the order has completed processing or has been shipped.

An order is subject to:

• Successful payment authorization
• Inventory availability
• Address verification
• Fraud and security screening
• Applicable shipping restrictions
• Other reasonable fulfillment requirements

Customers are responsible for reviewing product selections, sizes, colors, quantities, contact information, and delivery information before submitting an order.

9. Shipping Destinations

Dinkin currently ships to eligible residential and business addresses in the 48 contiguous United States.

At this time, we do not ship to:

• Alaska
• Hawaii
• Puerto Rico
• Other U.S. territories or possessions
• P.O. Boxes
• APO/FPO military addresses
• Addresses outside the United States

Due to carrier coverage limitations, a small number of extremely remote ZIP codes within the contiguous United States may also be unavailable for delivery.

If an order is placed to an address that we or our logistics partners cannot service, we will contact the customer and cancel the affected order.

The full amount paid for the cancelled order will then be refunded to the original payment method.

We currently do not offer international consumer shipping outside the United States.

Please review our Shipping Policy for complete delivery information.

10. U.S. Fulfillment and Shipping Origin

Orders placed through dinkin.shop for delivery within our eligible U.S. service area are fulfilled and dispatched from warehouses located in the United States and operated by our authorized logistics partners.

Products may be manufactured or sourced outside the United States. However, inventory used to fulfill eligible U.S. customer orders is stored with our U.S. logistics partners before shipment to customers.

The specific warehouse used for an order may vary according to:

• Product inventory
• Warehouse availability
• Customer destination
• Logistics routing
• Operational requirements

Our San Francisco customer service and mailing address is not our general fulfillment warehouse.

Our registered business address in China is also not the shipping origin for U.S. customer orders covered by our current Shipping Policy.

11. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully authorized.

Business days are generally Monday through Friday, excluding applicable public holidays.

Our normal daily processing cutoff is:

2:00 PM Pacific Time

Orders submitted after the cutoff, on weekends, or on applicable public holidays normally begin processing on the next business day.

Processing time is separate from shipping transit time.

12. Shipping Costs

Standard shipping charges are based on the eligible merchandise subtotal after discounts and before applicable taxes.

For eligible orders:

• Less than $130.00 USD: $15.00 USD standard shipping
• $130.00 USD or more: Free standard shipping

To qualify for free shipping, the eligible merchandise subtotal must remain at or above $130.00 USD after discounts have been applied.

The applicable shipping charge will be displayed before payment is completed.

13. Estimated Delivery Time

After an order has been processed and handed to the shipping provider, standard shipping normally takes approximately:

7–12 business days

The estimated total delivery time, including processing, is generally:

8–15 business days

Delivery times are estimates rather than guarantees.

Actual delivery may occasionally be affected by circumstances including:

• Carrier delays
• Severe weather
• Public holidays
• Regional service interruptions
• High order volume
• Address verification
• Transportation disruptions
• Events outside our reasonable control

For more information, please review our Shipping Policy.

14. Order Tracking

When tracking information becomes available after shipment, we will normally send it to the email address associated with the order.

Tracking information may take approximately 24–72 hours to begin showing movement after a shipping label is created or the package is handed to the shipping provider.

Carrier tracking systems are operated by third parties, and temporary gaps in tracking updates do not necessarily mean that a package has stopped moving.

Customers should contact us if an order has exceeded its estimated delivery period without a clear tracking update.

15. Delivery Information

Customers must provide a complete and accurate delivery address.

We are not responsible for delays or delivery failures caused by incorrect or incomplete information supplied by the customer, except where otherwise required by applicable law.

Please contact us as soon as possible if you discover an address error.

We cannot guarantee that an address can be changed once an order has entered processing or been handed to a shipping provider.

16. Returns and Refunds

Eligible products may be returned within 30 calendar days after delivery, subject to our Return and Refund Policy.

To qualify for a standard return, products must generally be:

• Unworn
• Unwashed
• Unused
• In their original condition
• Accompanied by original tags
• Returned with applicable original packaging

Certain products may be non-returnable where clearly disclosed before purchase or where return restrictions are reasonably required for hygiene, customization, product condition, or other applicable reasons.

Please review our Return and Refund Policy for complete eligibility requirements.

17. Return Authorization and U.S. Return Location

Customers must contact Dinkin and receive written return authorization before sending a product back.

Authorized returns for orders delivered within the United States are directed to authorized return-processing facilities located within the United States.

Dinkin works with multiple U.S. logistics and return-processing partners.

Because return routing depends on operational and warehouse availability, the specific U.S. return address may vary from one return to another.

After an eligible return request has been reviewed and authorized, our customer service team will provide the applicable U.S. return address by email.

Customers must use the return address provided for their specific authorized return.

A previously used return address should not be reused unless our customer service team specifically confirms it for the current return.

Our San Francisco customer service and mailing address is not a general product return warehouse and should not be used for a return unless Dinkin specifically authorizes it in writing.

18. Return Shipping Costs

For eligible returns resulting from:

• Change of mind
• Personal preference
• Incorrect size selection by the customer
• Incorrect color selection by the customer
• An unwanted item

the customer is responsible for the applicable return shipping cost to the authorized U.S. return facility.

Dinkin does not charge a restocking fee for eligible returns.

For products that are verified as:

• Damaged upon arrival
• Defective
• Incorrectly shipped

Dinkin will be responsible for reasonable authorized return shipping costs.

Depending on the circumstances, we may provide a prepaid return label, arrange return shipping, or reimburse reasonable approved return shipping costs.

Please review our Return and Refund Policy for complete terms.

19. Exchanges

Dinkin currently does not offer direct exchanges through the return process.

If you would like a different size, color, or product, you may return an eligible original product in accordance with our Return and Refund Policy and place a separate new order.

Product availability and pricing for a new order are not guaranteed until that new order is successfully placed.

20. Refunds

Approved refunds are normally issued to the original payment method used for the order.

After an authorized return is delivered to the designated U.S. return facility, Dinkin normally inspects and processes the return within 5 business days.

After Dinkin submits an approved refund, the customer's bank, card issuer, PayPal, payment processor, or other financial institution may require additional time to post the refund.

Please review our Return and Refund Policy for complete refund information.

21. Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee that an order can be changed or cancelled after it has:

• Entered processing
• Been packaged
• Been assigned for fulfillment
• Been handed to a shipping provider
• Been shipped

An order is not considered cancelled until Dinkin confirms the cancellation.

If an order has already shipped, an eligible return must generally be requested after delivery in accordance with our Return and Refund Policy.

22. Promotions and Discount Codes

From time to time, Dinkin may offer promotions, discount codes, special pricing, or other offers.

Unless otherwise stated:

• Promotions may be subject to eligibility requirements
• Discount codes may have expiration dates
• Offers may not be combinable
• Certain products may be excluded
• Discounts must be applied before checkout is completed

Promotional terms displayed with a specific offer will apply to that promotion.

We may cancel or correct a promotion where there is an obvious technical, pricing, or configuration error, subject to applicable law.

23. Intellectual Property

Unless otherwise indicated, Website content, including:

• Text
• Product descriptions
• Logos
• Graphics
• Photographs
• Videos
• Page layouts
• Website designs

is owned by Dinkin, Puning Dingjin Clothing Co., Ltd., or used with authorization from the applicable rights holder.

You may use the Website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, republish, commercially exploit, or misuse protected Website content without permission from the applicable rights holder, except where permitted by law.

24. Prohibited Activities

You may not:

• Use the Website for unlawful or fraudulent activity
• Submit false payment or order information
• Use another person's payment information without authorization
• Attempt to interfere with Website security
• Introduce malicious software or code
• Attempt unauthorized access to Website systems
• Scrape or misuse Website content in violation of applicable law
• Infringe another party's intellectual-property rights
• Use the Website to deceive or harm another person
• Place orders for fraudulent or unauthorized purposes

We may restrict Website access or cancel affected orders where reasonably necessary to protect customers, our business, payment providers, or other parties.

25. Third-Party Services

Our Website and business operations may use third-party service providers for functions including:

• Website hosting
• Payment processing
• Fraud prevention
• Analytics
• Customer support
• Warehousing
• Order fulfillment
• Shipping
• Returns processing

These providers may operate independently and may maintain their own terms, privacy notices, and service conditions.

References or links to third-party services do not necessarily mean that Dinkin controls those services.

26. Website Availability

We make reasonable efforts to keep the Website available and functioning properly.

However, we do not guarantee uninterrupted or error-free Website access.

The Website may occasionally be unavailable because of:

• Maintenance
• Technical problems
• Hosting interruptions
• Security incidents
• Third-party service failures
• Circumstances outside our reasonable control

We may modify, suspend, or discontinue Website features where reasonably necessary.

27. Limitation of Liability

To the maximum extent permitted by applicable law, Dinkin and Puning Dingjin Clothing Co., Ltd. will not be responsible for indirect, incidental, special, or consequential losses arising solely from use of the Website or circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude, restrict, or waive any consumer right, remedy, warranty, or liability that cannot lawfully be excluded or restricted.

Our obligations regarding purchased products, delivery problems, returns, and refunds remain subject to these Terms, our published policies, and applicable law.

28. Consumer Rights

These Terms are intended to operate together with applicable consumer-protection laws.

Nothing in these Terms removes or limits any mandatory consumer rights that apply to a customer and cannot legally be waived by contract.

If any provision of these Terms conflicts with a mandatory legal right applicable to a particular transaction, that mandatory right will take precedence to the extent required by law.

29. Privacy

Personal information is handled in accordance with our Privacy Policy.

Because Dinkin is operated by a company registered in China and uses service providers involved in areas such as payment processing, customer support, technology, fulfillment, and shipping, personal information may be processed or transferred across jurisdictions where reasonably necessary to provide our services, subject to applicable privacy requirements.

Please review our Privacy Policy for more information about how personal information is collected, used, disclosed, and protected.

30. Changes to These Terms

We may update these Terms when our:

• Business practices change
• Website functionality changes
• Shipping or fulfillment arrangements change
• Policies change
• Legal or regulatory requirements change

The current version will be posted on this page with the applicable Last Updated date.

Changes will apply prospectively as permitted by applicable law.

31. Severability

If any provision of these Terms is determined to be invalid or unenforceable under applicable law, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

32. Governing Law and Mandatory Consumer Protections

These Terms and transactions made through the Website are subject to the laws and legal requirements applicable to Dinkin, Puning Dingjin Clothing Co., Ltd., and the relevant transaction.

Nothing in this section is intended to deprive a customer of mandatory consumer protections or remedies that apply under the laws of the customer's jurisdiction and cannot legally be waived.

33. Entire Agreement

These Terms, together with the policies expressly incorporated or referenced on the Website, including our:

• Shipping Policy
• Return and Refund Policy
• Privacy Policy

form the terms governing use of the Website and purchases from Dinkin, except where separate terms are expressly provided for a particular service, product, or promotion.

If there is a specific operational matter concerning shipping, returns, or privacy, the applicable dedicated policy should be read together with these Terms.

34. Contact Us

For questions about these Terms, your order, shipping, returns, or customer service, please contact:

Dinkin
Operated by Puning Dingjin Clothing Co., Ltd.

Email: service@dinkin.shop
Phone: +1 279-205-1473

U.S. Customer Service and Mailing Address

Dinkin
490 Post St, Ste 500
San Francisco, CA 94102
United States

This address is used for customer service and business correspondence.

It is not Dinkin's registered business address, general fulfillment warehouse, shipping origin, or general product return warehouse.

Orders are fulfilled from authorized U.S. logistics partner warehouses.

Do not send a product return to this address unless our customer service team has specifically authorized this address for your return in writing.

Registered Business Address

Puning Dingjin Clothing Co., Ltd.
No. 39, Erlian Road, Guangnan Village
Liaoyuan Subdistrict, Puning
Guangdong, China

This is the registered business address of the company operating Dinkin.

It is not the shipping origin for U.S. customer orders and is not the standard return destination for U.S. customers.

For authorized product returns, please contact service@dinkin.shop first to receive the applicable U.S. return address and instructions.