Shipping policy

Last Updated: August 8, 2026

Thank you for shopping with Dinkin. This Shipping Policy explains where we ship, how orders are processed and fulfilled, shipping costs, estimated delivery times, and what to do if a delivery issue occurs.

This Shipping Policy applies to orders placed through dinkin.shop and delivered to eligible addresses within the contiguous United States.

1. Shipping Destinations

Dinkin currently ships to eligible residential and business addresses within the 48 contiguous United States.

At this time, we do not ship to:

• Alaska
• Hawaii
• Puerto Rico
• Other U.S. territories or possessions
• P.O. Boxes
• APO/FPO military addresses
• Addresses outside the United States

Due to carrier coverage limitations, a small number of extremely remote ZIP codes within the contiguous United States may also be unavailable for delivery.

If we determine after an order is placed that we cannot deliver to the shipping address provided, we will contact you as soon as possible and cancel the affected order.

In that situation, the full amount paid for the affected order will be refunded to the original payment method.

We currently do not offer international shipping to any country or region outside the United States.

2. U.S. Fulfillment and Shipping Origin

Orders placed through dinkin.shop are fulfilled and dispatched from warehouses located in the United States and operated by our authorized U.S. logistics partners.

Products available for purchase may be manufactured or sourced outside the United States, but inventory designated for U.S. customer orders is stored with our U.S. logistics partners before being shipped to customers.

Accordingly, orders covered by this Shipping Policy are shipped from within the United States to eligible U.S. delivery addresses.

Our San Francisco customer service and mailing address is used for customer service and business correspondence. It is not our general product fulfillment warehouse.

The specific U.S. warehouse used to fulfill an order may vary according to:

• Product availability
• Inventory location
• Delivery destination
• Logistics routing
• Operational availability

Customers cannot select a specific fulfillment warehouse unless that option is expressly offered during checkout.

3. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding applicable public holidays.

Our daily order processing cutoff time is:

2:00 PM Pacific Time

Orders placed after 2:00 PM Pacific Time will generally begin processing on the next business day.

Orders placed on weekends or public holidays will normally begin processing on the next available business day.

Order processing may include:

• Payment verification
• Address verification
• Inventory confirmation
• Product inspection
• Order preparation
• Packaging
• Carrier handoff

Processing time is separate from shipping transit time.

4. Shipping Costs

Standard shipping charges are based on the eligible merchandise subtotal after discounts and before applicable taxes.

The free-shipping threshold is $130.00 USD.

To qualify for free standard shipping, the eligible merchandise subtotal must remain at or above $130.00 after discounts or promotional codes have been applied.

The applicable shipping charge will be displayed during checkout before payment is completed.

We do not add undisclosed shipping charges after an order has been placed.

5. Estimated Shipping Transit Time

After an order has been processed and handed to the shipping provider, standard shipping normally takes approximately:

7–12 business days

Shipping transit days are generally Monday through Friday, excluding applicable public holidays.

Transit time begins after the order has completed processing and has been handed to the applicable logistics or delivery provider.

6. Estimated Total Delivery Time

The estimated total delivery time is generally:

8–15 business days

This estimate consists of:

• Order processing: 1–3 business days
• Shipping transit: 7–12 business days

For example, the estimated delivery period begins after the order is successfully placed and payment is authorized, but weekends and applicable public holidays are not counted as business days.

Delivery dates are estimates rather than guarantees.

Actual delivery time may occasionally vary because of circumstances such as:

• Severe weather
• Public holidays
• High seasonal order volume
• Carrier delays
• Regional service interruptions
• Address verification
• Transportation disruptions
• Natural disasters
• Other events outside our reasonable control

Any estimated delivery date displayed at checkout, in an order confirmation, or through tracking information should be treated as an estimate.

7. Customs, Duties, and Import Fees

Orders covered by this Shipping Policy are fulfilled from our logistics partners' warehouses within the United States and delivered to eligible addresses within the contiguous United States.

Customers receiving these domestic U.S. shipments are not required by Dinkin to pay additional import duties, customs clearance charges, or customs brokerage fees upon delivery.

The shipping price displayed at checkout represents the shipping charge collected by Dinkin for the order.

We will not request undisclosed customs or import payments from customers after an eligible U.S. order has been placed.

8. Shipping Providers

Dinkin and our logistics partners select shipping providers based on factors including:

• Delivery destination
• Package size and weight
• Service availability
• Warehouse location
• Delivery routing
• Estimated delivery time

The shipping provider used for one order may be different from the provider used for another order.

We cannot guarantee that a specific carrier will be used unless a specific shipping option is expressly offered during checkout.

9. Order Tracking

When an order has been shipped, we will send a shipping confirmation email containing available tracking information.

Tracking information may take approximately 24–72 hours to begin showing movement after a shipping label has been created or the package has been handed to the shipping provider.

Temporary gaps between tracking updates do not necessarily mean that a package has stopped moving.

Please allow reasonable time for the carrier's tracking system to update.

If tracking has not updated for an extended period or your order has exceeded its estimated delivery period, please contact us for assistance.

10. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting an order, please verify:

• Recipient's full name
• Street address
• Apartment, suite, or unit number, if applicable
• City
• State
• ZIP code
• Telephone number
• Email address

Please contact us as soon as possible if you discover an error in your shipping address.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has been handed to the shipping provider.

Dinkin is not responsible for delivery delays, failed deliveries, returned packages, or additional shipping costs caused by incorrect or incomplete information supplied by the customer, except where otherwise required by applicable law.

11. Unsupported Shipping Addresses

We are currently unable to ship to:

• P.O. Boxes
• APO addresses
• FPO addresses
• Alaska
• Hawaii
• Puerto Rico
• Other U.S. territories
• International destinations

Some extremely remote ZIP codes within the contiguous United States may also be outside the service area of our available carriers.

If an unsupported address is accepted during checkout but we later determine that delivery cannot be completed, we will contact the customer and cancel the affected order.

A full refund for the affected order will then be issued to the original payment method.

12. Multiple Packages

An order may occasionally be fulfilled in more than one package.

This may happen because products are stored at different authorized U.S. logistics partner facilities or because of operational or packaging requirements.

When an order is divided into multiple packages:

• Packages may ship separately
• Packages may arrive on different dates
• Each package may have a different tracking number
• No additional shipping fee will be charged solely because the order is divided into multiple shipments

The applicable shipping charge is based on the order amount and shipping terms shown during checkout, not on the number of packages used to fulfill the order.

13. Delivery Attempts

The final delivery provider may:

• Deliver the package to the address provided
• Leave the package in an appropriate secure location
• Deliver it to a reception desk or parcel area
• Make additional delivery attempts
• Hold the package for pickup

Delivery procedures vary according to the carrier and destination.

Some deliveries may require a signature.

If a package cannot be delivered because of:

• An incorrect address
• An incomplete address
• A missing apartment or unit number
• An inaccessible delivery location
• Repeated unsuccessful delivery attempts
• Customer refusal of delivery

the package may be held by the carrier or returned to the applicable logistics facility.

Additional shipping costs may apply if a customer requests reshipment after an unsuccessful delivery caused by incorrect or incomplete customer-provided information.

14. Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please:

1. Check your mailbox, porch, entrance, garage, parcel locker, and other possible secure delivery areas.
2. Ask household members, neighbors, reception staff, or building management.
3. Allow up to 24 hours, as some carriers may update a package as delivered shortly before final delivery.
4. Contact the final delivery provider using your tracking number.
5. Contact Dinkin if the package still cannot be located.

We will review the available tracking and delivery information and may assist with a carrier investigation where appropriate.

A carrier investigation does not automatically guarantee that a refund or replacement will be issued.

Each case will be reviewed based on available:

• Tracking information
• Delivery confirmation
• Shipping address
• Carrier information
• Delivery evidence
• Other relevant circumstances

15. Lost or Significantly Delayed Packages

Please contact us if your order has not arrived after the estimated delivery period and the tracking information does not provide a clear explanation.

We may ask you to verify:

• Your order number
• Shipping address
• Tracking information
• Other details reasonably required to investigate the shipment

Depending on the results of our review, we may:

• Open an investigation with the shipping provider
• Request additional delivery information
• Arrange a replacement where appropriate
• Issue a refund where appropriate
• Provide another reasonable resolution

Carrier investigations may require additional processing time.

We will make reasonable efforts to assist until an appropriate resolution is determined.

16. Damaged Packages, Defective Products, or Incorrect Items

If a package or product arrives damaged, defective, or different from what you ordered, please contact us within 7 calendar days after delivery whenever possible.

Please provide:

• Your order number
• A description of the issue
• Photographs of the outer packaging
• Photographs of the shipping label
• Clear photographs or video showing the damaged, defective, or incorrect product

Please keep the product and original packaging until the issue has been reviewed.

Verified damaged, defective, or incorrect products will be handled in accordance with our Return and Refund Policy.

The 7-day reporting period helps us investigate shipping and fulfillment issues promptly and does not limit any rights available under applicable law.

17. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We cannot guarantee cancellation after an order has:

• Entered processing
• Been packaged
• Been assigned for fulfillment
• Been handed to the shipping provider
• Been shipped

An order is not considered cancelled until Dinkin confirms the cancellation.

If an order has already shipped, please wait for delivery and request an eligible return in accordance with our Return and Refund Policy.

18. Shipping Charges and Refunds

Original shipping charges are generally non-refundable after an order has been dispatched, except where:

• An order is successfully cancelled before shipment
• Dinkin shipped an incorrect product
• A product is verified as damaged or defective
• Dinkin confirms a fulfillment error
• The shipment cannot be completed by us
• A refund of shipping charges is otherwise required by applicable law

If an order qualifies for free shipping when originally placed and the customer later returns part of the order, we will not retroactively charge the original $15 standard shipping fee solely because the retained merchandise falls below the $130 free-shipping threshold.

Return shipping charges are governed separately by our Return and Refund Policy.

19. Refused and Undeliverable Packages

A package may be returned to the applicable logistics facility if delivery fails because of:

• An incorrect or incomplete address
• Refusal of delivery
• Repeated failed delivery attempts
• Failure to collect a package held by the carrier
• An inaccessible delivery location
• Incorrect customer-provided contact information

A refused or undeliverable package is not automatically treated as an approved return.

If the package is returned to an authorized facility, we will review the circumstances and contact the customer where reasonably possible.

Where permitted by applicable law, original shipping charges, return-to-sender fees, or reasonable reshipping costs may be deducted from or charged in connection with a refund or reshipment when the delivery failure resulted from incorrect customer-provided information or refusal of delivery.

20. Contact Us

For questions about shipping, tracking, delivery, or an order, please contact:

Dinkin
Operated by Puning Dingjin Clothing Co., Ltd.

Email: service@dinkin.shop
Phone: +1 279-205-1473

U.S. Customer Service and Mailing Address

Dinkin
490 Post St, Ste 500
San Francisco, CA 94102
United States

This address is used for customer service and business correspondence.

It is not our general product fulfillment warehouse or general return warehouse.

Customer orders are fulfilled and shipped from authorized U.S. logistics partner warehouses.

Do not send product returns to the San Francisco customer service address unless our customer service team has specifically authorized that address for your return in writing.

Registered Business Address

Puning Dingjin Clothing Co., Ltd.
No. 39, Erlian Road, Guangnan Village
Liaoyuan Subdistrict, Puning
Guangdong, China

The registered business address is not the shipping origin for U.S. customer orders.

Orders delivered within the contiguous United States are fulfilled and dispatched from authorized logistics partner warehouses located in the United States.

For assistance, contact service@dinkin.shop before taking any action regarding an undelivered, returned, or disputed shipment.