Refund policy

Last Updated: August 8, 2026

At Dinkin, we want customers to feel confident when shopping with us. If your purchase is not suitable, you may request a return in accordance with the terms below.

This Return and Refund Policy applies to eligible orders purchased through dinkin.shop and delivered within the United States.

1. Return Window

You may request a return within 30 calendar days after the order has been delivered.

To qualify for a return, you must contact us and submit your return request within the 30-day return period.

The return request date is determined by the date on which you first contact our customer service team with the required order information.

Items sent without prior return authorization may not be accepted or refunded.

2. Return Eligibility

To be eligible for a return, the item must meet all of the following conditions:

• Unworn, unwashed, and unused
• In its original condition
• Free from stains, odors, makeup, deodorant, pet hair, or other signs of wear
• Returned with all original tags and packaging
• Not altered, repaired, or modified
• Accompanied by the order number or other valid proof of purchase

We reserve the right to refuse a return or reduce the refund amount if the returned item does not meet these conditions or has lost value because of handling beyond what is reasonably necessary to inspect the item.

If a refund reduction applies, it will be based on the condition of the returned product and will be explained to the customer.

3. Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or different from what was ordered:

• Items clearly marked as final sale before purchase
• Gift cards
• Personalized or customized products
• Items that have been worn, washed, altered, repaired, or damaged after delivery
• Items returned more than 30 calendar days after delivery
• Items returned without their original tags
• Intimate apparel or hygiene-sensitive items where a protective seal has been removed
• Items that are not suitable for resale because of stains, odors, makeup, pet hair, or other signs of use

Any final-sale or non-returnable condition will be clearly disclosed on the applicable product page before purchase.

This section does not limit a customer's rights regarding products that arrive damaged, defective, or incorrect.

4. How to Request a Return

To request a return, please contact our customer service team before sending the product:

Email: service@dinkin.shop
Phone: +1 279-205-1473

Please include:

• Your full name
• Your order number
• The item or items you wish to return
• The reason for the return
• Whether the product has been worn, washed, or altered
• Clear photographs if the item is damaged, defective, or incorrect

Our customer service team will review your request and, if the return is eligible, provide:

• Written return authorization
• The authorized U.S. return address assigned to your return
• Packaging instructions
• Any required return reference information
• Information about return shipping responsibility

Please do not ship the product until you have received written return instructions from Dinkin.

Because returns are routed among our authorized U.S. logistics partner facilities, the return address for one order may be different from the return address used for another order.

Always use the return address provided for your specific return.

Sending a package to an address that has not been provided or approved by our customer service team may delay or prevent the return from being processed.

5. Return Location

All authorized returns for orders delivered within the United States will be directed to an authorized return facility located in the United States.

Dinkin works with logistics and return-processing partners in the United States. To ensure that each return is routed to the appropriate facility, the exact return address is assigned after the return request has been reviewed and authorized.

The designated U.S. return address may vary depending on:

• The order
• The product
• The return reason
• Current routing and processing availability among our logistics partners

After your return request has been approved, our customer service team will provide the applicable U.S. return address and return instructions by email.

The return address provided in your return authorization email is the only authorized return address for that return.

Please do not send a return to any address shown elsewhere on our website unless our customer service team has specifically confirmed that address in writing for your return.

Our San Francisco customer service and mailing address is used for customer service and business correspondence and is not a general product return warehouse.

Do not send products to our factory, registered business address, customer service address, or any previously used return address unless Dinkin has specifically authorized that address for your current return.

6. Return Shipping Costs

Change-of-Mind Returns

For returns caused by personal preference, incorrect size selection, an unwanted item, or a change of mind, the customer is responsible for the actual return shipping cost to the authorized U.S. return location provided by Dinkin.

Examples include:

• The customer selected the wrong size
• The customer selected the wrong color
• The product no longer suits the customer's preference
• The customer changed their mind after delivery
• The customer ordered more items than needed

Return shipping costs may vary depending on:

• Package weight and dimensions
• Shipping provider
• Service level
• Tracking and insurance options
• The assigned U.S. return destination

Customers may choose their preferred trackable shipping provider unless otherwise instructed in the return authorization.

Dinkin does not charge a separate return-processing fee or restocking fee for eligible returns.

Original shipping charges and customer-paid return shipping charges are generally non-refundable for change-of-mind returns unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

If a product arrives damaged, defective, or different from what was ordered, please contact us within 7 calendar days after delivery whenever possible.

Please provide clear photographs or video showing:

• The product
• The reported problem
• The outer packaging
• The shipping label
• Any visible damage

After verifying the issue, Dinkin will provide an appropriate resolution, which may include:

• A prepaid return label
• Reimbursement of reasonable return shipping costs
• A replacement
• A full or partial refund
• Another mutually agreed resolution

For verified damaged, defective, or incorrectly shipped products, Dinkin will be responsible for reasonable authorized return shipping costs.

Depending on the circumstances, we may provide a prepaid shipping label, arrange the return shipment, or reimburse reasonable return shipping costs approved by our customer service team.

If reimbursement is requested, customers should not purchase unusually expensive or expedited return shipping services without prior written approval from Dinkin.

The 7-day reporting period helps us investigate shipping and fulfillment issues promptly and does not limit any rights available under applicable law.

7. Return Shipping Method

Authorized returns must be sent by mail using a trackable shipping service unless Dinkin provides a prepaid label or arranges another return method.

We strongly recommend retaining:

• The shipping receipt
• The tracking number
• Photographs of the item before shipment
• Photographs of the sealed return package
• Any relevant carrier documents

Customers are responsible for customer-arranged return packages until they are delivered to the authorized U.S. return location, except where Dinkin provides the shipping label or directly arranges the return shipment.

Dinkin is not responsible for customer-arranged return packages that are lost, incorrectly addressed, or damaged before arriving at the authorized return location.

Please make sure the return package is addressed exactly as instructed in your return authorization email.

8. Exchanges

We currently do not offer direct exchanges through the return process.

If you would like a different size, color, or product:

1. Request a return for the eligible original item.
2. Receive and follow the authorized return instructions.
3. Place a new order for the preferred item.

You may place the new order before the original return is completed, but the new order will be charged separately.

Product availability and pricing for the new order are not guaranteed until the new order has been successfully placed.

9. Return Inspection

After an authorized return has been delivered to the designated U.S. return facility, Dinkin will normally inspect the return within 5 business days.

The inspection may confirm:

• The returned product matches the authorized return
• The product is in eligible condition
• Original tags and packaging are included
• The item has not been worn, washed, altered, or damaged
• Any reported defect or fulfillment issue is present

We will notify you by email after the return has been inspected.

Receipt of a return package does not automatically mean that the return has been approved.

10. Refund Amount

When an eligible return is approved, the refund will normally include:

• The eligible product purchase price
• Applicable taxes charged on the refunded product

The following amounts are generally not refundable for change-of-mind returns:

• Original shipping charges
• Customer-paid return shipping charges
• Expedited or optional shipping fees
• Additional carrier services purchased by the customer
• Any loss in value caused by use, damage, missing tags, or incomplete packaging

Original shipping charges may be refunded when:

• The order was cancelled before shipment
• Dinkin sent the wrong product
• The product was verified as damaged or defective
• Dinkin confirms a fulfillment error
• A refund is required by applicable law

Dinkin does not charge a restocking fee for eligible returns.

11. Refund Method

Approved refunds will be issued to the original payment method used for the order.

We do not normally issue refunds through:

• Cash
• Check
• Bank transfer to a different account
• A payment method that was not used for the original purchase

If the original payment method is no longer available, please contact the relevant payment provider and our customer service team for assistance.

12. Refund Processing Time

After an authorized return has been delivered to the designated U.S. return facility, Dinkin will normally inspect and process the return within 5 business days.

If the return is approved, the refund will be submitted to the original payment method.

After Dinkin submits the refund, the customer's bank, credit card issuer, PayPal, payment processor, or other financial institution may require an additional 5–10 business days to post the funds to the customer's account.

The exact posting time depends on the customer's payment provider and is outside Dinkin's control after the refund has been successfully submitted.

If more than 10 business days have passed after receiving confirmation that your refund was issued, please contact your payment provider first and then contact us if additional assistance is required.

13. Partial Refunds

A partial refund may be issued where permitted by applicable law if:

• The product shows signs of use
• Original tags are missing
• Packaging or accessories are incomplete
• The item was damaged after delivery
• The returned item has lost value because of customer handling
• Only part of an order is returned

Any reduction will be based on the condition and value of the returned product.

We will explain the reason for any partial refund before or when the refund is issued.

14. Order Cancellations and Changes

You may request an order cancellation or modification by contacting us as soon as possible after placing the order.

We cannot guarantee that an order can be changed or cancelled after it has:

• Entered processing
• Been packaged
• Been handed to the shipping provider
• Been shipped

An order is not considered cancelled until Dinkin confirms the cancellation by email.

If an order has already shipped, the customer must wait for delivery and request an eligible return under this policy.

15. Refused and Undeliverable Packages

If an order is returned because of:

• An incorrect or incomplete delivery address
• Refusal of delivery
• Repeated failed delivery attempts
• Failure to collect the package
• An inaccessible delivery location
• Incorrect customer-provided contact information

the original shipping cost, return-to-sender cost, and reasonable carrier charges may be deducted from the refund where permitted by applicable law.

Customers are responsible for providing a complete and accurate delivery address during checkout.

A refused package is not automatically treated as an approved return.

16. Lost or Missing Deliveries

If tracking shows that an order was delivered but you cannot locate it, please:

1. Check the mailbox, porch, entrance, garage, parcel locker, and other secure delivery areas.
2. Ask household members, neighbors, reception staff, or building management.
3. Allow up to 24 hours in case the carrier updated the delivery status before final delivery.
4. Contact the final delivery carrier using the tracking number.
5. Contact Dinkin if the package still cannot be located.

We will review the available tracking and delivery information and assist with a carrier investigation where appropriate.

A carrier investigation does not automatically guarantee a refund or replacement. Each case will be reviewed according to the available tracking, delivery address, carrier information, and delivery evidence.

17. Chargebacks and Payment Disputes

Please contact us first if you believe there is a problem with an order, return, or refund.

We will make reasonable efforts to investigate and resolve eligible order issues.

If a payment dispute or chargeback is opened, we may provide the payment provider with relevant transaction records, including:

• Order information
• Shipping information
• Tracking records
• Delivery confirmation
• Customer communications
• Return authorization and instructions
• Refund records

Opening a chargeback does not replace applicable return requirements described in this policy, except where otherwise determined by the payment provider or applicable law.

18. Contact Us

For questions about returns, refunds, damaged products, or order issues, please contact:

Dinkin
Operated by Puning Dingjin Clothing Co., Ltd.

Email: service@dinkin.shop
Phone: +1 279-205-1473

U.S. Customer Service and Mailing Address

Dinkin
490 Post St, Ste 500
San Francisco, CA 94102
United States

This address is used for customer service and business correspondence.

It is not our general product return address.

Dinkin uses authorized U.S. logistics partner facilities to process product returns. The applicable return address is assigned after your return request has been reviewed and authorized.

Do not send a return to this address unless our customer service team has specifically identified it as the authorized return address for your return in writing.

Factory, Shipping Origin, and Registered Business Address

Puning Dingjin Clothing Co., Ltd.
No. 39, Erlian Road, Guangnan Village
Liaoyuan Subdistrict, Puning
Guangdong, China

Products may be manufactured and shipped from our operations in Puning, Guangdong, China. However, authorized returns for orders delivered within the United States are routed to authorized return-processing facilities located within the United States.

Before sending any return, contact service@dinkin.shop to receive return authorization, the correct U.S. return address, and applicable instructions.