FAQs

Frequently Asked Questions

1. Where does Dinkin ship?

Dinkin currently ships to eligible residential and business addresses within the 48 contiguous United States.

At this time, we do not ship to:

Alaska
Hawaii
Puerto Rico
Other U.S. territories or possessions
P.O. Boxes
APO/FPO military addresses
Addresses outside the United States

Due to carrier coverage limitations, a small number of extremely remote ZIP codes within the contiguous United States may also be unavailable for delivery.

If we determine that we cannot deliver to the address provided, we will contact you and issue a full refund for the affected order.

We currently do not offer international shipping.

2. How much does shipping cost?

Standard shipping charges are based on the eligible merchandise subtotal after discounts and before applicable taxes.

Orders below $130.00 USD: $15.00 USD standard shipping
Orders of $130.00 USD or more: Free standard shipping

The applicable shipping charge will be displayed during checkout before payment is completed.

3. How long does delivery take?

Orders are normally processed within 1–3 business days after payment has been successfully authorized.

After your order has been processed and handed to the shipping provider, standard delivery generally takes:

7–12 business days

The estimated total delivery time is approximately:

8–15 business days

This includes both order processing and shipping transit time.

Delivery times are estimates and may occasionally be affected by:

Carrier delays
Severe weather
Public holidays
High order volumes
Address verification
Regional service interruptions
Transportation disruptions
Other circumstances outside our reasonable control

4. Where are your products made?

Dinkin products are manufactured in Puning, Guangdong, China.

Our products are produced by an experienced garment team and go through applicable production and quality-control processes.

Inventory designated for U.S. customer orders is stored with our authorized U.S. logistics partners before customer orders are fulfilled.

5. Where are orders shipped from?

Orders placed through dinkin.shop are fulfilled and dispatched from warehouses located in the United States and operated by our authorized U.S. logistics partners.

Inventory designated for U.S. customer orders is stored in the United States before customer orders are fulfilled.

The specific U.S. fulfillment warehouse may vary depending on:

Product availability
Inventory location
Delivery destination
Logistics routing
Operational availability

Our San Francisco customer service and mailing address is used for customer service and business correspondence. It is not our general fulfillment warehouse or shipping origin.

6. How can I track my order?

After your order has been dispatched, you will receive a shipping confirmation email containing the available tracking information.

Tracking information may take approximately 24–72 hours to begin showing movement after a shipping label has been created or the package has been handed to the shipping provider.

Temporary gaps between tracking updates may occur while a package is moving between carrier facilities or while the carrier's tracking system is updating.

Please contact us if tracking has not updated for an extended period or if your estimated delivery period has passed.

7. Can I change or cancel my order?

Please contact us as soon as possible at:

Email: service@dinkin.shop

We will make reasonable efforts to assist, but we cannot guarantee that an order can be changed or cancelled after it has:

Entered processing
Been packaged
Been assigned for fulfillment
Been handed to the shipping provider
Been shipped

An order is not considered cancelled until Dinkin confirms the cancellation.

If the order has already shipped, you may request an eligible return after delivery in accordance with our Return and Refund Policy.

8. What is your return policy?

Eligible products may be returned within 30 calendar days after delivery.

To qualify for a standard return, products must generally be:

Unworn
Unwashed
Unused
In their original condition
Returned with all original tags
Returned with applicable original packaging

You must contact us and receive return authorization before sending a product back.

Returns sent without prior authorization may be delayed, refused, or may not qualify for a refund.

Please review our Return and Refund Policy for complete return eligibility requirements.

9. Where should I send my return?

Please contact:

service@dinkin.shop

before sending any return.

All authorized returns for orders delivered within the United States are routed to authorized return-processing facilities located in the United States.

Dinkin works with multiple U.S. logistics and return-processing partners. The specific U.S. return address may vary depending on:

The order
The product
The return reason
Current warehouse routing and processing availability

After your return request has been reviewed and authorized, our customer service team will provide the applicable U.S. return address and return instructions by email.

Always use the return address provided for your specific authorized return.

Do not send products to our San Francisco customer service and mailing address unless our customer service team has specifically authorized that address for your return in writing.

10. Who pays for return shipping?

For eligible returns caused by personal preference or customer choice, the customer is responsible for the applicable return shipping cost.

Examples include:

Personal preference
Incorrect size selection
Incorrect color selection
An unwanted item
A change of mind

Dinkin does not charge a restocking fee for eligible returns.

For products that are verified as damaged, defective, or incorrectly shipped, Dinkin will cover reasonable authorized return shipping costs.

Depending on the circumstances, we may provide:

A prepaid return label
Reimbursement of reasonable approved return shipping costs
Another appropriate return arrangement

11. Do you offer exchanges?

We currently do not offer direct exchanges through the return process.

If you would like a different size, color, or product:

Request a return for the eligible original item.
Follow the authorized return instructions.
Place a new order for the preferred item.

You may place the new order before your original return is completed, but the new order will be charged separately.

Product availability and pricing are not guaranteed until the new order has been successfully placed.

12. How long does a refund take?

After an authorized return has been delivered to the designated U.S. return facility, Dinkin normally inspects and processes the return within 5 business days.

If the return is approved, the refund will be issued to the original payment method used for the order.

After Dinkin submits the refund, your bank, credit card issuer, PayPal, payment processor, or other financial institution may require an additional 5–10 business days to post the funds to your account.

Processing times imposed by payment providers are outside Dinkin's control after the refund has been successfully submitted.

13. What should I do if I receive a damaged, defective, or incorrect item?

Please contact us within 7 calendar days after delivery whenever possible.

Please provide:

Your order number
A description of the issue
Clear photographs or video of the product
Photographs of the outer packaging
A photograph of the shipping label
Any other information reasonably necessary to review the issue

Please keep the product and original packaging until the issue has been reviewed.

After verification, we may provide an appropriate resolution, which may include:

A replacement
A full or partial refund
A prepaid return label
Reimbursement of reasonable authorized return shipping costs
Another mutually agreed resolution

14. How do I choose the correct size?

Please review the size chart and garment measurements shown on the applicable product page before placing your order.

Because some measurements are taken manually, a measurement difference of approximately 1–3 cm may occur.

When choosing between sizes, we recommend considering:

The garment measurements
Product fit
Fabric stretch
Your body measurements
Your preferred wearing style

If you need help before ordering, please contact our customer service team.

15. Will the product color look exactly like the photo?

We make reasonable efforts to display product colors accurately.

However, actual colors may vary slightly because of:

Lighting conditions
Photography
Fabric or production batches
Device screen settings
Display calibration

These normal variations do not necessarily indicate that the product is defective or incorrect.

16. What payment methods do you accept?

Available payment methods will be displayed during checkout.

Payment must be successfully authorized before an order can be processed.

Payment services may be provided by independent third-party payment processors.

For security reasons, Dinkin does not normally store complete payment card numbers or card security codes on its own systems.

17. Will I be charged additional fees?

The order total, including product prices, shipping charges, discounts, and applicable taxes, will be displayed before payment is completed.

Orders covered by our current Shipping Policy are fulfilled from authorized U.S. logistics partner warehouses and delivered to eligible addresses within the contiguous United States.

Customers receiving these domestic U.S. shipments are not required by Dinkin to pay additional import duties, customs clearance charges, or customs brokerage fees upon delivery.

We do not intentionally add undisclosed product or shipping charges after checkout.

18. What happens if I enter the wrong shipping address?

Please contact us immediately at:

service@dinkin.shop

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has been handed to the shipping provider.

Customers are responsible for providing complete and accurate delivery information during checkout.

Please carefully check:

Recipient name
Street address
Apartment, suite, or unit number
City
State
ZIP code
Telephone number
Email address

Additional shipping, return-to-sender, or reshipping charges may apply where a delivery failure is caused by incorrect or incomplete customer-provided information, where permitted by applicable law.

19. What if tracking says delivered but I cannot find the package?

If tracking shows that your order has been delivered but you cannot locate it, please:

Check your mailbox, porch, entrance, garage, parcel locker, and other possible secure delivery areas.
Ask household members, neighbors, reception staff, or building management.
Allow up to 24 hours, as some carriers may update tracking shortly before final delivery.
Contact the final delivery carrier using your tracking number.
Contact Dinkin if the package still cannot be located.

We will review the available tracking and delivery information and may assist with a carrier investigation where appropriate.

A carrier investigation does not automatically guarantee a refund or replacement. Each case will be reviewed based on the available tracking, shipping address, delivery confirmation, carrier information, and other relevant circumstances.

20. How can I contact Dinkin?

Dinkin
Operated by Puning Dingjin Clothing Co., Ltd.

Email: service@dinkin.shop
Phone: +1 279-205-1473

U.S. Customer Service and Mailing Address

Dinkin
490 Post St, Ste 500
San Francisco, CA 94102
United States

This address is used for customer service and business correspondence.

It is not Dinkin's registered business address, general fulfillment warehouse, shipping origin, or general return address.

Do not send a product return to this address unless our customer service team has specifically authorized this address for your return in writing.

Registered Business Address and Production Location

Puning Dingjin Clothing Co., Ltd.
No. 39, Erlian Road, Guangnan Village
Liaoyuan Subdistrict, Puning
Guangdong, China

Dinkin is operated by Puning Dingjin Clothing Co., Ltd.

Our products are manufactured in Puning, Guangdong, China.

Inventory designated for U.S. customer orders is stored with authorized U.S. logistics partners before customer orders are fulfilled.

Eligible U.S. orders are fulfilled and dispatched from authorized U.S. logistics partner warehouses.

The registered business and production address in China is not the shipping origin for U.S. customer orders and is not the standard return destination for U.S. customers.

21. Where can I read your store policies?

You can review detailed information about our store, shipping, returns, privacy practices, and terms through the links available in the website footer: