Privacy policy

Last Updated: September 11, 2026

Dinkin respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Dinkin collects, uses, stores, and shares personal information when you visit dinkin.shop, place an order, contact us, use our services, or otherwise interact with us.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Dinkin is an online fashion store operated by:

Puning Dingjin Clothing Co., Ltd.
普宁市鼎锦服饰有限公司

Registered Business Address:
No. 39, Biancuo, Erlian Road, Guangnan Village
Liaoyuan Subdistrict, Puning City
Guangdong Province, China

Chinese Registered Address:
中国广东省普宁市燎原街道光南村二联路边厝39号

Customer Service Email:
service@dinkin.shop

Website:
dinkin.shop

Puning Dingjin Clothing Co., Ltd. is responsible for operating Dinkin and dinkin.shop.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

We may collect the following categories of information.

Contact Information

This may include:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address

Order and Transaction Information

This may include:

• Products purchased
• Order number
• Order status
• Purchase date
• Shipping method
• Payment status
• Refund and return information
• Transaction-related records

Payment Information

Payments are processed through Shopify and applicable third-party payment providers.

Dinkin does not normally receive or store complete payment card numbers or card security codes.

Payment providers may process information such as:

• Payment card details
• Billing information
• Payment authorization information
• Transaction information
• Fraud-prevention information

Their handling of payment information is subject to their own privacy and security practices.

Account Information

If account functionality is available and you create an account, we may process information associated with your account, such as:

• Name
• Email address
• Saved addresses
• Order history
• Account preferences

Customer Service Information

When you contact us, we may collect:

• Contact information
• Order number
• Details of your inquiry
• Customer service communications
• Photos or videos you voluntarily provide regarding a product or order
• Return or refund information

Device and Usage Information

When you use our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Language settings
• Website pages viewed
• Referring pages
• Date and time of visits
• Interaction with website features
• Cookie and similar technology information

3. How We Collect Personal Information

We may collect personal information:

• Directly from you
• Automatically when you use our website
• Through Shopify
• Through payment providers
• Through shipping and logistics providers
• Through analytics and advertising technologies
• Through customer service communications
• Through service providers that help us operate our business

4. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders
• Confirm payments
• Arrange shipping and delivery
• Provide order tracking
• Process returns and refunds
• Respond to customer service requests
• Communicate about orders
• Provide product and sizing assistance
• Detect and prevent fraud or unauthorized transactions
• Maintain website functionality
• Improve our website and services
• Analyze website performance and customer interactions
• Maintain business and transaction records
• Comply with legal and regulatory requirements
• Protect our rights, customers, business, and services
• Send marketing communications where permitted and where appropriate consent has been obtained

5. Order Fulfillment and Shipping

Dinkin products are manufactured in China.

Inventory designated for eligible U.S. customer orders is stored with authorized logistics partners before fulfillment, and eligible U.S. orders are dispatched from partner warehouses located in the United States.

To fulfill an order, we may provide necessary personal information to authorized logistics and delivery providers.

This may include:

• Customer name
• Shipping address
• Telephone number where required for delivery
• Email address where necessary
• Order information
• Package and delivery information

These providers receive information necessary to perform their services.

6. Returns and Refunds

When you request a return or refund, we may process information including:

• Name
• Email address
• Order number
• Product information
• Reason for return
• Return tracking information
• Photos or videos relating to damaged, defective, or incorrect products
• Refund records

Authorized returns for eligible U.S. orders may be handled through designated return-processing facilities located in the United States.

For additional information, please review our Return and Refund Policy.

7. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce infrastructure that allows us to operate our website, process orders, and provide online shopping functionality.

Shopify may process personal information in connection with:

• Website operation
• Checkout
• Orders
• Payments
• Fraud prevention
• Customer accounts
• Analytics
• Other ecommerce functionality

Shopify processes information according to its own applicable privacy practices.

8. Service Providers

We may use third-party service providers to help operate our business.

These may include providers that assist with:

• Website hosting and ecommerce services
• Payment processing
• Order fulfillment
• Shipping and delivery
• Return processing
• Customer support
• Fraud prevention
• Website analytics
• Advertising
• Email communications
• Technical support
• Data storage

We provide these service providers only with information reasonably necessary to perform the services they provide to us.

9. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may help us:

• Keep the website functioning
• Remember customer preferences
• Maintain shopping cart functionality
• Understand website usage
• Improve website performance
• Measure advertising effectiveness
• Provide relevant advertising where permitted
• Detect fraud or security issues

Some cookies are necessary for the website to function.

Other cookies may be used for analytics, personalization, or advertising depending on your location, consent settings, and applicable law.

You may be able to manage cookies through your browser settings or through available privacy controls on our website.

Blocking certain cookies may affect website functionality.

10. Analytics

We may use analytics tools to understand how visitors interact with dinkin.shop.

Analytics information may include:

• Pages viewed
• Time spent on pages
• Device information
• Approximate location derived from IP address
• Referring websites
• Website interactions

We use this information to understand website performance and improve our services.

11. Advertising and Marketing

We may use advertising and marketing services to promote Dinkin and understand the effectiveness of our advertising.

These services may use cookies, pixels, or similar technologies to process information about interactions with our website.

Depending on applicable law, some advertising-related data processing may be considered targeted advertising, sharing, or a sale of personal information.

Where required, eligible customers may have the right to opt out of such processing.

Dinkin does not sell personal information for money.

12. Marketing Communications

If you subscribe to marketing communications, we may use your contact information to send you information about:

• Products
• New arrivals
• Promotions
• Store updates
• Other Dinkin marketing communications

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the message.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional communications relating to an order, return, refund, or customer service request.

13. When We May Share Personal Information

We may share personal information with:

• Shopify
• Payment processors
• Shipping providers
• Logistics partners
• Return-processing providers
• Customer service providers
• Website hosting and technology providers
• Analytics providers
• Advertising providers
• Professional advisers
• Government authorities where legally required
• Other parties where reasonably necessary to protect our legal rights

We may also disclose information in connection with a business transaction such as a merger, acquisition, restructuring, or sale of business assets, subject to applicable law.

14. Fraud Prevention and Security

We may use personal information to detect, investigate, and prevent:

• Fraud
• Unauthorized transactions
• Payment abuse
• Account misuse
• Security incidents
• Other unlawful or harmful activity

We may share relevant information with Shopify, payment providers, fraud-prevention providers, financial institutions, or authorities where reasonably necessary and legally permitted.

15. Legal Reasons for Processing

Depending on applicable law and your location, we may process personal information because:

• It is necessary to fulfill a contract with you
• It is necessary to process your order
• You have provided consent
• We have a legitimate business interest
• We need to comply with a legal obligation
• Processing is necessary to protect legal rights or prevent fraud

Where processing is based on consent, you may generally withdraw your consent subject to applicable law.

16. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

• The nature of the information
• The purpose for which it was collected
• Order and transaction requirements
• Customer service needs
• Fraud-prevention requirements
• Tax, accounting, and legal obligations
• Dispute-resolution requirements

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

17. Data Security

We use reasonable administrative, organizational, and technical measures intended to protect personal information.

However, no online system, network, transmission, or storage method can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should not share passwords or other sensitive authentication information with others.

If you believe your information or account may have been compromised, please contact:

service@dinkin.shop

18. International Processing and Transfers

Puning Dingjin Clothing Co., Ltd. is registered in China, while Dinkin serves eligible customers in the United States and works with service providers and logistics partners that may operate in different locations.

As a result, personal information may be processed or stored in countries or regions other than the location where it was originally collected.

Where required by applicable law, we take reasonable measures relating to international transfers of personal information.

19. Your Privacy Rights

Depending on where you live, applicable law may provide you with certain privacy rights.

These rights may include the right to:

• Request access to personal information
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request information about how personal information is used
• Request information about categories of personal information disclosed to third parties
• Opt out of certain targeted advertising or data sharing
• Withdraw consent where processing is based on consent
• Appeal certain privacy-request decisions where applicable

These rights are subject to applicable legal exceptions.

To submit a privacy request, contact:

service@dinkin.shop

Please clearly describe your request.

We may need to verify your identity before completing certain privacy requests.

20. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on eligibility, these may include rights relating to:

• Access
• Correction
• Deletion
• Data portability
• Targeted advertising
• Sale or sharing of personal information
• Profiling
• Appeal of a privacy decision

We will process eligible requests in accordance with applicable law.

We will not unlawfully discriminate against a customer for exercising an applicable privacy right.

21. Sale or Sharing of Personal Information

Dinkin does not sell personal information in exchange for money.

However, certain use of advertising, analytics, cookies, or similar technologies may be considered a "sale," "sharing," or targeted advertising under some U.S. state privacy laws even when no money is exchanged.

Where applicable, eligible users may exercise available opt-out rights through the privacy controls provided on our website or by contacting us.

22. Global Privacy Control

Where required by applicable law and technically supported, we may recognize browser-based privacy preference signals such as Global Privacy Control.

The availability and effect of such signals may depend on your location, browser, and applicable legal requirements.

23. Children's Privacy

Dinkin is not intended for children under the age at which parental consent is required under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us improperly, please contact:

service@dinkin.shop

We will review the request and take appropriate action where required.

24. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, content, or policies of third parties.

We recommend reviewing the privacy policies of third-party websites before providing personal information to them.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business
• Website functionality
• Service providers
• Legal requirements
• Privacy practices

When we update this Privacy Policy, we will revise the Last Updated date shown at the top of the page.

We encourage customers to review this Privacy Policy periodically.

26. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how Dinkin handles personal information, please contact:

Dinkin

Customer Service Email:
service@dinkin.shop

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM Pacific Time

We normally respond to customer service emails within 1–2 business days.

Operating Company

Puning Dingjin Clothing Co., Ltd.

Registered Business Address

No. 39, Biancuo, Erlian Road, Guangnan Village
Liaoyuan Subdistrict, Puning City
Guangdong Province, China

Website:
dinkin.shop

Puning Dingjin Clothing Co., Ltd. is responsible for operating Dinkin and dinkin.shop and for handling applicable privacy requests relating to our store.