Refund policy

Last Updated: July 16, 2026

At Dinkin, we want customers to feel confident when shopping with us. If your purchase is not suitable, you may request a return in accordance with the terms below.

This Return and Refund Policy applies to eligible orders purchased through dinkin.shop and delivered within the United States.

1. Return Window

You may request a return within 30 calendar days after the order has been delivered.

To qualify for a return, you must contact us and submit your return request within the 30-day return period.

Items sent without prior return authorization may not be accepted or refunded.

The return request date is determined by the date on which you first contact our customer service team with the required order information.

2. Return Eligibility

To be eligible for a return, the item must meet all of the following conditions:

Unworn, unwashed, and unused
In its original condition
Free from stains, odors, makeup, deodorant, pet hair, or other signs of wear
Returned with all original tags and packaging
Not altered, repaired, or modified
Accompanied by the order number or other valid proof of purchase

We reserve the right to refuse a return or reduce the refund amount if the returned item does not meet these conditions or has lost value because of handling beyond what is reasonably necessary to inspect the item.

Any refund reduction will be based on the condition of the returned product and will be explained to the customer.

3. Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or different from what was ordered:

Items clearly marked as final sale before purchase
Gift cards
Personalized or customized products
Items that have been worn, washed, altered, repaired, or damaged after delivery
Items returned more than 30 calendar days after delivery
Items returned without their original tags
Intimate apparel or hygiene-sensitive items where a protective seal has been removed
Items that are not suitable for resale because of stains, odors, makeup, pet hair, or other signs of use

Any final-sale or non-returnable condition will be clearly disclosed on the applicable product page before purchase.

This section does not limit a customer’s rights regarding products that arrive damaged, defective, or incorrect.

4. How to Request a Return

To request a return, contact our customer service team before sending the product:

Email: service@dinkin.shop
Phone: +1 279-205-1473

Please include:

Your full name
Your order number
The item or items you wish to return
The reason for the return
Whether the product has been worn, washed, or altered
Clear photographs if the item is damaged, defective, or incorrect

Our customer service team will review your request and provide:

Return authorization
The applicable return address
Packaging instructions
Any required return reference information
Information about return shipping responsibility

Please do not send a return before receiving written return instructions from us.

Sending a package to an address that has not been provided or approved by our customer service team may delay or prevent the return from being processed.

5. Return Location

Dinkin products are manufactured and shipped from Puning, Guangdong, China.

Authorized returns must be sent to the return address provided by our customer service team. Depending on the product, order, return reason, and available return arrangement, the designated return address may be located in China or another approved processing location.

Customers will receive the applicable return address and return instructions by email after the return request has been reviewed and authorized.

Our United States address is used for customer service and business correspondence. It is not represented as a product return warehouse.

Do not send products to the United States customer service address unless Dinkin has specifically confirmed in writing that the address is authorized for your return.

Do not send products to our factory or registered business address without written return authorization and confirmed delivery instructions.

6. Return Shipping Costs

Change-of-Mind Returns

For returns caused by personal preference, incorrect size selection, an unwanted item, or a change of mind, the customer is responsible for the actual return shipping cost.

Examples include:

The customer selected the wrong size
The customer selected the wrong color
The product no longer suits the customer’s preference
The customer changed their mind after delivery
The customer ordered more items than needed

Because authorized returns may need to be sent internationally, customers should review the return address and obtain a shipping-cost estimate from their chosen carrier before sending the package.

Return shipping costs may vary according to:

Package weight and dimensions
Shipping provider
Service level
Tracking and insurance options
Return destination

Dinkin does not add a separate return-processing fee or restocking fee to eligible returns.

Original shipping charges and customer-paid return shipping charges are generally non-refundable for change-of-mind returns unless required by applicable law.

Damaged, Defective, or Incorrect Items

If a product arrives damaged, defective, or different from what was ordered, please contact us within 7 calendar days after delivery whenever possible.

Please provide clear photographs or video showing:

The product
The reported problem
The outer packaging
The shipping label
Any visible damage

After verifying the issue, Dinkin will provide an appropriate resolution, which may include:

A prepaid return label
Reimbursement of reasonable return shipping costs
A replacement
A full or partial refund
Another mutually agreed resolution

Dinkin will be responsible for reasonable return shipping costs when the product is verified as damaged, defective, or incorrectly shipped.

The 7-day reporting period helps us investigate shipping and fulfillment issues promptly and does not limit any rights available under applicable law.

7. Return Shipping Method

Authorized returns must be sent using a trackable shipping service.

We strongly recommend retaining:

The shipping receipt
The tracking number
Photographs of the item before shipment
Photographs of the sealed return package
Any customs or carrier documents

Customers are responsible for the return package until it is delivered to the authorized return location, except where Dinkin provides the shipping label or arranges the return shipment.

Dinkin is not responsible for customer-arranged return packages that are lost, incorrectly addressed, or damaged before arriving at the authorized return location.

Do not mark a return package with inaccurate customs information or an incorrect value.

8. Exchanges

We currently do not offer direct exchanges through the return process.

To obtain a different size, color, or product:

Request a return for the eligible original item.
Wait for the return instructions.
Place a new order for the preferred item.

A new order may be placed before the original return is completed, but the new order will be charged separately.

Product availability and pricing for the new order are not guaranteed until the new order has been successfully placed.

9. Return Inspection

After the returned item has been delivered to the authorized return location, it will normally be inspected within 5 business days.

The inspection may confirm:

The returned product matches the authorized return
The product is in eligible condition
Original tags and packaging are included
The item has not been worn, washed, altered, or damaged
The reported defect or fulfillment issue is present

We will notify you by email after the return has been inspected.

Receipt of a return package does not automatically mean that the return has been approved.

10. Refund Amount

When an eligible return is approved, the refund will normally include:

The eligible product purchase price
Applicable taxes charged on the refunded product

The following amounts are generally not refundable:

Original shipping charges for change-of-mind returns
Customer-paid return shipping charges
Expedited or optional shipping fees
Customs, brokerage, or carrier fees paid directly by the customer
Any loss in value caused by use, damage, missing tags, or incomplete packaging

Original shipping charges may be refunded when:

The order was cancelled before shipment
Dinkin sent the wrong product
The product was verified as damaged or defective
Dinkin confirms a fulfillment error
A refund is required by applicable law

We do not charge a restocking fee for eligible returns.

11. Refund Method

Approved refunds will be issued to the original payment method used for the order.

We do not normally issue refunds through:

Cash
Check
Bank transfer to a different account
A payment method that was not used for the original purchase

If the original payment method is no longer available, contact the relevant payment provider and our customer service team for assistance.

12. Refund Processing Time

After a refund has been approved and issued by Dinkin, it normally takes approximately 5–10 business days for the amount to appear in the customer’s account.

The exact processing time depends on the customer’s:

Bank
Credit card provider
PayPal account
Payment processor
Financial institution

Dinkin does not control the processing time required by the customer’s payment provider after the refund has been submitted.

If more than 10 business days have passed since receiving your refund confirmation, please contact your payment provider first and then contact us for assistance.

13. Partial Refunds

A partial refund may be issued where permitted by applicable law if:

The product shows signs of use
Original tags are missing
Packaging or accessories are incomplete
The item was damaged after delivery
The returned item has lost value because of customer handling
Only part of an order is returned

We will explain the reason for any partial refund before or when the refund is issued.

14. Order Cancellations and Changes

You may request an order cancellation or modification by contacting us as soon as possible after placing the order.

We cannot guarantee that an order can be changed or cancelled after it has:

Entered processing
Been packaged
Been handed to the shipping provider
Been shipped

An order is not considered cancelled until Dinkin confirms the cancellation by email.

If an order has already shipped, the customer must wait for delivery and request an eligible return under this policy.

15. Refused and Undeliverable Packages

If an order is returned because of:

An incorrect or incomplete address
Refusal of delivery
Repeated failed delivery attempts
Failure to collect the package
An inaccessible delivery location
Incorrect customer-provided contact information

the original shipping cost, return-to-sender cost, and reasonable carrier charges may be deducted from the refund where permitted by applicable law.

Customers are responsible for providing a complete and accurate delivery address during checkout.

A refused package is not automatically treated as an approved return.

16. Lost or Missing Deliveries

If tracking shows that an order was delivered but you cannot locate it, please:

Check the mailbox, porch, entrance, garage, parcel locker, and other secure delivery areas.
Ask household members, neighbors, reception staff, or building management.
Allow up to 24 hours in case the carrier updated the delivery status before final delivery.
Contact the final delivery carrier using the tracking number.
Contact Dinkin if the package still cannot be located.

We will review the available tracking and delivery information and assist with a carrier investigation where appropriate.

A carrier investigation does not automatically guarantee a refund or replacement. Each case will be reviewed according to the available tracking, address, carrier, and delivery information.

17. Chargebacks and Payment Disputes

Please contact us first if you believe there is a problem with an order or refund.

We will make reasonable efforts to investigate and resolve eligible order issues.

If a payment dispute or chargeback is opened, we may provide the payment provider with relevant records, including:

Order information
Shipping information
Tracking records
Delivery confirmation
Customer communications
Return instructions
Refund records

Opening a chargeback does not replace the return requirements described in this policy, except where otherwise determined by the payment provider or applicable law.