Refund policy
Last Updated: September 11, 2026
Thank you for shopping with Dinkin.
We want customers to understand our return and refund process before making a purchase. This Return and Refund Policy explains return eligibility, return time limits, return shipping costs, refund processing, and other conditions that apply to eligible purchases made through dinkin.shop.
This policy applies to eligible orders delivered within the 48 contiguous United States.
1. 30-Day Return Window
Dinkin accepts eligible return requests within 30 calendar days after delivery.
To qualify for a return, you must contact us and submit your return request within 30 calendar days from the date the order is shown as delivered.
The return request date is determined by the date on which you first contact our customer service team with the required order information.
Returns sent without prior authorization may not be accepted or processed.
2. Eligible Returns
We accept returns for both:
- Products without defects when the customer changes their mind, chooses the wrong size or color, or no longer wants the product
- Products that arrive damaged, defective, or different from what was ordered
To qualify for a return, the product must meet the applicable conditions described in this policy.
3. Product Condition Requirements
Returned products must be in new and unused condition.
To qualify for a return, the product must:
- Be unworn
- Be unwashed
- Be unused
- Be in its original condition
- Have all original tags attached
- Include the original packaging where applicable
- Be free from stains, odors, makeup, deodorant, pet hair, or other signs of wear
- Not have been altered, repaired, or modified
- Include the order number or other valid proof of purchase
Customers may inspect a product after delivery to determine whether it is suitable, but products showing signs of actual wear or use may not qualify for a return.
4. Non-Returnable Products
The following products are generally not eligible for return unless they arrive damaged, defective, or different from what was ordered:
- Gift cards
- Personalized or customized products
- Products clearly identified as final sale before purchase
- Products that have been worn, washed, used, altered, repaired, or damaged after delivery
- Products returned more than 30 calendar days after delivery
- Products missing original tags where tags were originally provided
- Hygiene-sensitive products where an applicable protective seal has been removed
- Products that are no longer in new and resalable condition because of customer use or handling
Any final-sale or non-returnable condition will be disclosed on the applicable product page before purchase where relevant.
Nothing in this section limits rights that may apply to damaged, defective, or incorrectly shipped products under applicable law.
5. How to Request a Return
Before sending any return, contact Dinkin at:
Email:
service@dinkin.shop
Please include:
- Your full name
- Your order number
- The email address used for your order
- The product or products you would like to return
- The reason for the return
- Clear photos if the product is damaged, defective, or incorrect
Our customer service team will review your request.
If the return is eligible, we will provide:
- Return authorization
- The applicable return address
- Return instructions
- Any applicable return reference information
Do not mail a return before receiving return authorization and instructions from Dinkin.
6. Return Method
Returns are accepted by mail.
We do not currently accept in-person returns at our registered business address.
After your return request has been authorized, you must mail the product to the return address provided by our customer service team.
Customers should use a trackable shipping service and retain the shipping receipt and tracking number until the return and refund process is complete.
7. Return Location
Authorized returns for eligible U.S. orders are routed to designated return-processing facilities located in the United States.
The specific return address may vary depending on:
- The order
- The product
- The return reason
- Current return-processing availability
- Logistics routing
The applicable return address will be provided after your return request has been reviewed and authorized.
Always use the return address provided for your specific return.
Do not send products to the registered business address listed in this policy unless Dinkin specifically identifies that address as the authorized return address for your return in writing.
Sending a return to an unauthorized address may delay or prevent processing.
8. Return Shipping Costs
Customers are responsible for arranging and paying the return shipping cost for mailed returns.
This includes returns due to:
- Change of mind
- Personal preference
- Incorrect size selection
- Incorrect color selection
- Unwanted products
- Other eligible customer-requested returns
Return shipping costs depend on the shipping provider, package size and weight, service level, and return destination.
Customers may use a trackable shipping provider of their choice unless different instructions are provided with the return authorization.
For damaged, defective, or incorrectly shipped products, please contact us before arranging return shipment so that we can review the issue and provide the appropriate instructions.
Where required by applicable law, or where Dinkin otherwise confirms in writing that return shipping costs will be covered, we will provide the applicable instructions before the return is mailed.
9. Return Shipping Label
Unless Dinkin specifically provides otherwise in writing, customers are responsible for obtaining the return shipping label and arranging the return shipment.
Dinkin does not provide a prepaid return label as the standard return method.
Customers should use a trackable shipping service and keep proof of shipment.
Dinkin is not responsible for customer-arranged return packages that are lost, incorrectly addressed, or damaged before they arrive at the authorized return location.
10. No Restocking Fee
Dinkin does not charge a restocking fee for eligible returns.
There is no fixed restocking fee and no percentage-based restocking fee.
However, a refund may be denied or reduced where permitted by applicable law if the returned product does not meet the eligibility requirements described in this policy.
11. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact:
as soon as reasonably possible after delivery.
For faster review, please provide:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos showing the damaged or defective area
- Photos of the outer packaging where relevant
- Photos of the shipping label where relevant
Please keep the product and original packaging until our customer service team has reviewed the issue.
After reviewing the information provided, Dinkin will provide appropriate return or resolution instructions.
Please do not mail a damaged, defective, or incorrect product before receiving instructions from us.
12. Return Shipping Responsibility for Damaged or Defective Products
For damaged, defective, or incorrectly shipped products, contact Dinkin before arranging any return shipment.
We will review the reported issue and provide the appropriate next steps.
Unless otherwise stated by Dinkin in writing or required by applicable law, customers are responsible for arranging the return shipment in accordance with the return instructions provided.
Do not purchase unusually expensive, expedited, or additional shipping services for a return without prior written approval from Dinkin.
13. Exchanges
Dinkin currently does not offer direct exchanges.
If you would like a different:
- Size
- Color
- Style
- Product
please:
- Request a return for the eligible original product.
- Follow the authorized return instructions.
- Place a new order for the preferred product.
The new order is a separate purchase and will be charged separately.
Product availability and pricing for a new order are not guaranteed until that order has been successfully placed.
14. Return Inspection
After an authorized return is delivered to the designated return location, we will review the returned product.
The review may confirm:
- The product matches the authorized return
- The product is in eligible condition
- The product has not been worn, washed, or used
- Original tags are included
- Applicable original packaging is included
- The product has not been altered or damaged after delivery
Receipt of a return package does not automatically mean that the return has been approved.
We will notify the customer after the return has been reviewed.
15. Refund Eligibility
If an authorized return meets the conditions of this policy, the applicable refund will be approved.
For eligible returns, the refund generally includes:
- The eligible product purchase price
- Applicable taxes charged on the refunded product
For change-of-mind and other customer-requested returns, the following are generally not refundable:
- Original shipping charges
- Customer-paid return shipping charges
- Expedited or optional shipping fees
- Additional shipping services purchased by the customer
Any refund will be subject to applicable law.
16. Refund Method
Approved refunds are issued to the original payment method used for the order.
We do not normally issue refunds through a payment method different from the one used for the original purchase.
If the original payment method is no longer available, please contact the applicable payment provider and Dinkin customer service for assistance.
17. Refund Processing Time
After an authorized returned product has been received and reviewed, Dinkin will process an approved refund within 5 business days.
Once the refund has been submitted to the original payment method, the customer's bank, credit card issuer, or payment provider may require additional time to display the funds in the customer's account.
Any additional bank or payment-provider processing time is outside Dinkin's direct control.
If you have received confirmation that a refund was issued but it has not appeared in your account, please contact your payment provider first.
You may also contact us at:
for additional assistance.
18. Partial or Reduced Refunds
Where permitted by applicable law, a refund may be reduced or denied if a returned product:
- Shows signs of use or wear
- Has been washed
- Has been altered
- Is damaged after delivery
- Is missing original tags
- Is missing applicable original packaging
- Has stains, odors, makeup, pet hair, or other signs of use
- Has lost value because of handling beyond what is reasonably necessary to inspect the product
Any reduction will be based on the condition of the returned product.
Where applicable, we will explain the reason for a reduced refund.
19. Original Shipping Charges
Original shipping charges are generally non-refundable for change-of-mind, personal-preference, sizing, or other customer-requested returns.
Original shipping charges may be refunded where:
- The order was cancelled before shipment and shipping charges were collected
- Dinkin shipped an incorrect product
- A product is confirmed as damaged or defective and a shipping refund is appropriate
- Dinkin confirms a fulfillment error
- A refund of shipping charges is required by applicable law
If an order originally qualified for free standard shipping and part of the order is later returned, Dinkin will not retroactively charge the original standard shipping fee solely because the retained merchandise falls below the free-shipping threshold.
20. Order Changes and Cancellations
If you need to request an order change or cancellation, contact:
as soon as possible after placing your order.
We will make reasonable efforts to assist before the order enters fulfillment.
We cannot guarantee that an order can be changed or cancelled after it has:
- Entered processing
- Been packaged
- Been assigned for fulfillment
- Been handed to the shipping provider
- Been shipped
An order is not considered cancelled until Dinkin confirms the cancellation.
If an order has already shipped, please wait for delivery and request an eligible return in accordance with this policy.
21. Refused or Undeliverable Packages
A refused or undeliverable package is not automatically treated as an authorized return.
A package may be returned to a logistics facility because of:
- Incorrect or incomplete delivery information
- Customer refusal of delivery
- Repeated failed delivery attempts
- Failure to collect a package
- An inaccessible delivery location
- Incorrect customer-provided contact information
If a package is returned to a logistics facility, we will review the circumstances.
Where permitted by applicable law, reasonable shipping, return-to-sender, or reshipping costs resulting from incorrect customer-provided information or refusal of delivery may apply.
Please contact Dinkin before requesting a refund or reshipment for an undeliverable package.
22. Lost or Missing Deliveries
If tracking shows that an order was delivered but you cannot locate it, please:
- Check your mailbox, porch, entrance, garage, parcel locker, and other secure delivery locations.
- Ask household members, neighbors, reception staff, or building management.
- Allow reasonable time for carrier tracking systems to update.
- Contact the final delivery provider using your tracking number.
- Contact Dinkin if the package still cannot be located.
Please contact:
and provide your order number and tracking information.
We will review the available tracking and delivery information and assist with an investigation where appropriate.
A shipping-provider investigation does not automatically guarantee a refund or replacement.
Each case will be reviewed based on the available order, tracking, delivery, and carrier information.
23. Chargebacks and Payment Disputes
If you believe there is a problem with an order, return, or refund, please contact Dinkin first so that we have an opportunity to review the issue.
If a payment dispute or chargeback is opened, we may provide relevant transaction information to the applicable payment provider, including:
- Order information
- Payment records
- Shipping information
- Tracking records
- Delivery confirmation
- Customer communications
- Return authorization records
- Refund records
Nothing in this section limits any rights available to customers under applicable law or the rules of their payment provider.
24. Contact Us
For questions about returns, refunds, damaged products, defective products, or other order-related issues, please contact:
Dinkin
Customer Service Email:
service@dinkin.shop
Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM Pacific Time
We normally respond to email inquiries within 1–2 business days.
Operating Company
Puning Dingjin Clothing Co., Ltd.
Registered Business Address
No. 39, Biancuo, Erlian Road, Guangnan Village
Liaoyuan Subdistrict, Puning City
Guangdong Province, China
Dinkin is an online fashion store operated by Puning Dingjin Clothing Co., Ltd.
The registered business address shown above is the company's registered business address and is not the standard product return address.
Authorized returns for eligible U.S. orders are routed to designated return-processing facilities located in the United States.
Please contact service@dinkin.shop before sending any product return. The applicable return address and instructions will be provided after your return request has been reviewed and authorized.