Contact Us
We’re Here to Help
Thank you for visiting Dinkin.
Our customer service team is available to assist with product information, sizing, orders, shipping, returns, refunds, and other questions about your purchase.
For faster assistance, please include your order number when contacting us about an existing order.
Customer Service
Email: service@dinkin.shop
Phone: +1 279-205-1473
Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM Pacific Time
Excluding U.S. public holidays
We normally respond to email inquiries within 1–2 business days.
What to Include in Your Message
For order-related questions, please provide:
- Your full name
- Order number
- Email address used for the order
- A clear description of your question
- Photos of the product, packaging, or shipping label when reporting damage, defects, or an incorrect item
Please do not include complete payment card details or other sensitive financial information in your message.
U.S. Customer Service and Mailing Address
Dinkin
490 Post St, Ste 500
San Francisco, CA 94102
United States
This address is used for customer service and business correspondence. It is not a warehouse, shipping origin, fulfillment center, or general return address.
Please contact us before mailing a return. Our customer service team will provide the correct return address and instructions after reviewing your request.
Returns sent without prior authorization may not be accepted.
Factory, Shipping Origin, and Registered Business Address
Puning Dingjin Clothing Co., Ltd.
No. 39, Erlian Road, Guangnan Village
Liaoyuan Subdistrict, Puning
Guangdong, China
Our products are manufactured, prepared, and dispatched from our facility in Puning, Guangdong, China.
Orders placed through dinkin.shop are shipped from China to eligible addresses within the United States through selected international and local shipping providers.